Service Level Monitoring ... within reachThis paper addresses the misguided perception that full-on SLM solutions are out-of-reach for businesses with limited financial, time, and human resources. While there are many SLM methodologies, we take a rapid and practical approach to defining, measuring and reporting on service levels. The second half of this white paper shows you how, within a matter of hours, to have meaningful service level reports automatically generated for you. The ideal reader of this paper will have responsibility for delivering services that meet service level expectations for their customers and end users.
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