9/6/2005 - Roaming Messenger's® (OTCBB: RMSG) breakthrough messaging technology and its ability to bypass mobile spam is highlighted in the "Communications Spotlight" section of this month's Law Enforcement Technology (August 2005) magazine, the magazine devoted to law enforcement decision makers.
In an article entitled "Mobile Spam: coming to your phone?" the author cites the threat from a growing scourge for the first responder and public safety community: SPAM delivered to mobile phones. The concern within the public safety community is that the growth of unwanted commercial e-mail could disrupt mission-critical communications.
All sources indicate that mobile spam is indeed a growing problem. U.S. industry insiders opine "we have seen a steady growth of spamming attacks and volumes as part of a multi-year trend," says one source quoted in the article. "It has gotten noticeably worse over the past 12 months. While we don't have perfect industry-wide numbers, from talking to major and some regional carriers, we see spam increasing at around 10 percent a month."
While general consumers and business users find mobile spam mostly an annoyance, "for public safety consumers spam could disrupt mission-critical communications. Law enforcement officers from different agencies use mobile e-mail and messaging when they don't have radio interoperability, as some did following the Atlanta courthouse shooting in March."
The article notes that the static nature of a text message or an e-mail is another inherent problem, citing a need to make sure the recipient sees the message and then takes action or makes a decision, but if the message is buried under 10 or 20 messages -- a bomb threat surrounded by prescription drug ads -- it can more easily be lost.
Citing Roaming Messenger as a solution that is especially valuable for public safety applications, the author describes RMSG as a mobile messaging platform that's easily integrated into existing systems such as computer aided dispatch (CAD), incident management, and others. "It's an end-to-end closed system," states Mr. Jon Lei, Roaming Messenger's CEO. "When a Roaming Messenger comes in, you know it's from your agency's CAD; there's no way for a stranger to spoof that."
The article further describes RMSG's highly sophisticated roaming functions. Networked to virtually every device officers use, including mobile phones, PDAs in-car laptops and desktops, Roaming Messenger gets critical information to officers in the field as quickly as a radio call; and messages aren't buried underneath layers of spam e-mail or spam SMS messages.
First the CAD system communicates with the Roaming Messenger Gateway to send an alert message. From there the message literally "roams" from device to device -- the aforementioned officer's cellphone, desktop computer, laptop and PDA -- until the recipient responds to its sounds, vibration or flashing alert.
After authentication, the messenger presents a number of interactive elements, including onscreen buttons and drop-down lists, which allows for easier and faster decision making.
"We offer a richer level of data communication," says Lei. "An e-mail tells the recipient only passive information such as location. Likewise, radio communications are limited because they rely on voice. Roaming Messenger enhances existing means of communications by giving dispatchers and responders the ability to communicate rich data such as sending maps and photos along with text and interactive forms, without worrying about the recipient not responding to the message. Some people call this the 'send it and forget it' technology."
The article then discusses the Roaming Messenger system's three different levels of security. 3DES encryption at the gateway level, the Secure Socket Layer (SSL) at the application level and the alert messages themselves seek authentication from the device in the field before the message can be viewed. These security measures don't require much configuration, making security an out-of-the-box feature.
"Spam is a threat more than a nuisance to the Public Responder and public safety community," says Lei, "Because the more it occurs, the more you become desensitized, and the less likely you are to respond to urgent messages in a timely manner. Users in mission-critical fields can't afford for that to happen."
About Roaming Messenger
Roaming Messenger is the provider of a breakthrough mobile messaging technology that delivers a completely new and better way for government agencies and corporations to extend information and business processes to the mobile world. The Company, based in Santa Barbara, California, has developed a proprietary technology that encapsulates workflow logic and data into smart software "messengers." Unlike regular e-mail and text messages, these messengers are encrypted, and have the ability to automatically move across wired and wireless devices, track down recipients, confirm receipt, deliver interactive content, and transmit real-time responses back to the sending application. The Roaming Messenger product is easily integrated into existing systems. It serves as a communication gateway to the mobile world for a variety of applications such as those used in emergency response, homeland security, logistics, healthcare, business continuity and financial services.
Roaming Messenger is certified as a member of the BlackBerry® Independent Software Vendor (ISV) Alliance program and has received Microsoft® Certified for Windows Mobile designation.
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