AdventNet Adds New Features to ManageEngine ServiceDesk Plus

5/26/2005 - AdventNet announced an important update to its ManageEngine ServiceDesk Plus, a web-based, easy-to-use Help Desk and Asset Management software, which integrates Ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base in one very affordable package. This update includes support for Active Directory integration, User Satisfaction Survey and other enhancements.

ServiceDesk Plus enhancement features include:

  • Active Directory Integration – Enables import of Requester (User) related information from Microsoft Active Directory
  • Import Requesters & Assets – Allows import of details from a CSV file, which simplifies the process of addition of all the assets/users in your organization. Most applications support the export of information in the form of a CSV file and these details can be easily imported into ServiceDesk Plus
  • Data Back Up and Recovery – Provides tools to automatically back up data and recover it when needed
  • Customer Satisfaction / User Survey – Enables tracking of customer satisfaction on Service Delivery
  • Support to stop timer on requests - Helps technicians put requests on hold whenever necessary. For example, While waiting for an external vendor to supply a component or while waiting for information from a requestor
  • Add Notes - Allows technicians to create public or private notes. Requesters can also add notes from their Self-Service Portal login to requests created by them
  • Notifying technicians on a new request - Notifies a technician or a group of technicians through either an e-mail or SMS when a new request is created
  • Auto-assigning Software Licenses to Workstations - Automatically allocates licenses to workstations that are listed under the unlicensed installation section
  • Support for Windows 9x / NT Inventory - Does automatic scanning and inventory of Windows 9x and NT machines

"We've been unsuccessful in our search for around five months for a Helpdesk solution that met our extensive needs. At the recent HelpDesk Show in London, we were very pleased to discover AdventNet’s Service Desks Plus. It had all the features we had been looking for in a Helpdesk product, plus a great deal more. Similar products which we previously looked into had smaller feature sets and much larger price tags," said Gavin Smith, IT Analyst at Mivan Ltd. "AdventNet customer support was very responsive during our evaluation of the product and we are very enthusiastic about using this product across Mivan Limited."

"In addition to being an efficient Help Desk solution, ServiceDesk Plus provides an easy-to-use web console to manage both hardware & software assets. It helps clients to gain complete visibility of their assets and take control of business infrastructure," said Rathnagirish, Product Manager for ServiceDesk Plus at AdventNet. "With support for Active Directory & import from CSV files, ServiceDesk offers tremendous value at a compelling price point."

Licensing and Availability
ServiceDesk Plus 4.1 is made available worldwide and can be purchased directly through AdventNet or through its reselling partners. The Free Edition can manage up to 50 workstations and the Professional Edition allows small and medium sized businesses to manage unlimited workstations for only $495.

Further information on pricing, licensing, and technical support is available at (888) 720 9500 or online at www.servicedeskplus.com

About AdventNet
Enabling Management Your WayTM
AdventNet provides affordable software in the areas of network applications and database tools. With a broad product portfolio and an active customer base ranging from enterprises, equipment vendors and service providers, AdventNet has emerged as a very affordable and high-quality alternative to expensive software that is common in the industry. AdventNet is headquartered in Pleasanton, CA with offices in NJ, NH, India, UK, China and Japan. It has a well-trained partner base around the globe and thousands of customers world-wide. Visit us at www.adventnet.com.

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