3/2/2005 - VoIP Inc. (OTCBB: VOII) announced that Technology Marketing Corporation's (TMC®) Customer Interaction Solutions® magazine (www.cismag.com) has named the Company as a recipient of a 2005 IP Contact Center Technology Pioneer Award. Customer Interaction Solutions has been the leading publication in CRM, call centers and teleservices since 1982(TM).
Native VoIP(TM) provides direct IP connectivity to the PSTN without forcing IP PBX operators to purchase and maintain expensive gateway elements and local loops. With real time provisioning of inbound and outbound services and proactive disaster recovery, this solution provides PSTN connectivity with the ease of IP access.
"Today's contact centers must meet the demands of an increasingly demanding and tech-savvy consumer," Albert Rodriguez, President of VoIP Americas is quoted as saying, "...to meet these needs many operators have deployed the latest VoIP technology only to be disappointed by the connectivity options the legacy PSTN. By allowing them the option of connect in their Native VoIP(TM) protocol, we deliver on the promise of the next generation."
New this year, the IP Contact Center Technology Pioneer Award recognizes companies that have created a successful IP contact center product or service that is truly innovative.
"TMC realizes that technology is the key to the success of any call center, and we have been covering call center technology since 1982. This is why TMC is offering this awards program, so we can judge the 'best of the best' in IP contact center technology," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions.
VoIP, Inc. has demonstrated to the editors of Customer Interaction Solutions that its product is both innovative and a leader in the burgeoning IP contact center industry. Also, VoIP, Inc. has proven its product is of high quality and is superior in its application.
The IP Contact Center Technology Pioneer Award highlights will be published in the March 2005 issue of Customer Interaction Solutions magazine.
About VoIP, Inc. www.voipinc.com
VoIP, Inc. is an emerging global service provider of superior quality Voice over IP based solutions offering residential and business customers more user friendly and affordable ways to communicate. VoIP, Inc. also manufactures products and provides services to Internet Service Providers, Telecommunication Service Providers and Cable Operators in strategic countries around the world. VoIP, Inc., through its subsidiaries, provides a comprehensive portfolio of IP multimedia-based solutions ranging from subscriber based voice services, to SIP based infrastructure design and deployment, to broadband customer premise equipment design and implementation services, as well as engineering design, manufacturing and distribution of wireless broadband technology. VoIP, Inc. has applied for a patent for its state of the art VoIP Multimedia Terminal Adaptor which today supports the FCC Commission's desire for VoIP providers to deliver Emergency 911 Calling, Disability Access, and Law Enforcement Access capabilities to the marketplace.
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.TMCNET.com
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