Brooktrout Introduces Next Day TR1034 Fax Board Replacement Program

9/8/2004 - Brooktrout Technology, Inc., a leading supplier of media processing, network interface, call control and signal processing products, announced its Express Exchange Service, an enhanced support offering designed to provide next-day board replacement service through Brooktrout on its family of TR1034TM T1/E1 intelligent fax boards. The Express Exchange Service is intended to increase system availability by enabling end-customers in the United States and European Union to obtain a replacement board within 24 hours.

For many businesses, the fax/business automation server is a critical component for automated document delivery and they need to minimize downtime. To provide an even higher level of service and availability, Brooktrout is now offering this fee-based program to end users on its TR1034 intelligent fax boards. Customers will continue to receive the standard Brooktrout benefits including a five-year hardware warranty, unlimited access to support information and tools, unlimited technical and email support. This service will be offered to end customers through Brooktrout’s independent software vendors, value added resellers, and value added distributors.

“We believe Brooktrout’s service and support offerings to be unsurpassed in the industry, and this new service continues to meet the evolving technology and business needs of the fax market,” said Peter Vescuso, vice president, Market Development, Brooktrout Technology. “Not only are we providing our fax partners with a value-add service they can offer to their end customers, but we are also providing end users with peace of mind knowing that if their fax server goes down they will have a replacement board within 24 hours.”

“Brooktrout’s Express Exchange Service is a value added service which rounds out its impressive family of intelligent fax offerings, said Gareth Williams, Technical Director Equisys Plc. ( We will be able to offer this strategic service, along with Brooktrout's Technology Expansion Capability and enabled fax over IP which are designed to provide our customers with business critical support.”

For many Fenestrae customers, fax is critical to daily operation of their business," said Jennifer Hewlette, global marketing manager from Fenestrae. ( "We are pleased that Brooktrout is expanding their strong customer service tradition with the addition of Express Exchange. The new service can give our Brooktrout customers added piece of mind that they can be confident of reduced system downtime.”

“We have worked with Brooktrout for a long time and continue to rely on our joint partnership to deliver the best technology and service and support to our customers,” said Scott Dockendorff, vice president of marketing for Omtool ( “Brooktrout’s Express Exchange Service offers superior product service and support beyond what other enabling technology providers deliver.”

Brooktrout’s TR1034 series offers enterprise customers a line of high performance V.34 (33.6 Kbps) intelligent fax boards with real-time fax over IP capabilities for a variety of computer-based fax applications, such as network fax, fax broadcast, unified messaging, and business process automation. The TR1034 series delivers the ultimate in flexibility, offering support for both IP and PSTN network connectivity. For IP network connectivity, the TR1034 digital T1/E1 offers an additional Ethernet interface and supports real-time fax over IP via the T.38 protocol and SIP call control.

Brooktrout’s Express Exchange Service is available today for either installed TR1034s or new board purchases. It is purchased directly from an authorized Brooktrout Technology reseller. The Express Exchange Service can be purchased in annual or multi-year increments. Brooktrout will deliver replacement product to carrier for overnight shipment. Brooktrout cannot guarantee actual delivery on behalf of the carrier. Next day delivery in the United States and European Union only. Delivery to customers outside of United States and European Union will vary depending upon shipping and import delays.

About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New NetworkTM (packet-based) and the traditional telephone (TDM) network. The Company’s strategy is to partner with our customers and collaborate closely with them to help accelerate their delivery of new applications and services, increase their existing business, and expand into new markets. For more information, visit Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).

Brooktrout, Brooktrout Technology, New Network, TR1034 are trademarks or registered trademarks of Brooktrout, Inc.

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