7/29/2004 - Brooktrout Technology, Inc., a leading supplier of media processing, network interface, call control and signal processing products, announced that it has integrated its family of TR1000TM speech processing boards with the Envox 6 Communications Development Platform. Envox 6 is an open, standards-based development platform that reduces the time, cost and complexity of developing and deploying voice solutions. The combined platform provides developers with a single server solution with a cost effective system that they can use to create the voice solutions that the market requires.
“We integrated our TR1000 product line with the Envox 6 platform to advance open, standards-based voice solutions,” said Eric Giler, president and founder of Brooktrout Technology, Inc. “Envox 6 provides our customers with a best-of-breed graphical development environment that leverages emerging standards and technologies including speech, VoiceXML, VoIP, and Web services.”
Brooktrout’s TR1000 product line is a series of next generation telephony boards designed especially for speech solutions. The TR1000 enables voice application developers easy expansion due to Brooktrout’s single API design. The boards perform specialized preprocessing of the audio signal before it is sent to the speech recognition system. This eliminates silence, unwanted noise and residual echo from the incoming audio signal, offloading signal processing work from the host recognition system for improved performance and reduced cost.
“We’re very pleased that Brooktrout has integrated its TR1000 product line with Envox 6,” said Mark Flanagan, president & COO, Envox Worldwide. “This move ensures that companies like Phonetic Systems will be able to leverage the rapid application development capabilities of our combined platforms to develop and deploy the VoiceXML-based voice solutions that the market requires.”
Phonetic Systems is the first company to take advantage of the Brooktrout/Envox integration. They have used Envox 6 and the TR1000 product line to develop and deploy Phonetic Receptionist, a ready-to-use 24x7 speech-enabled auto attendant designed for the small to medium sized business. Phonetic Receptionist is based on the company’s award-winning PhoneticOperator, a voice solution that has been deployed in hundreds of Fortune 1000 customers. Phonetic Receptionist enables callers to simply say the name of the person or department they want to reach and then connects the call. Companies using Phonetic Receptionist can dramatically reduce the cost of dedicated operators, while providing superior caller experience through natural conversation management and reduced on-hold time.
“The integration of Brooktrout’s TR1000 voice board with Envox 6 provided us with exactly what we needed – a proven open standards development platform. Because of the audio signal processing capabilities of the TR1000 product line and the rapid application development capabilities of Envox 6, we were able to reduce the amount of time it took to get Phonetic Receptionist ready for deployment,” said Mark Bannon, vice president sales operations and technical support at Phonetic Systems.
For more information about Phonetic Systems, visit www.PhoneticSystems.com
About Envox Worldwide
Envox Worldwide is headquartered in Boston and Stockholm. With over 325,000 ports deployed on a global basis, the company is a leading provider of voice solutions for service providers and enterprise customers that enable anytime, anywhere information access and transactions. Its software and services reduce the cost, time-to-market, and complexity of developing these solutions, which currently include interactive voice response, enhanced self-service, contact center & CRM, automated directory assistance, alerts & notifications, mobile Internet, voice portals and unified communications, among others. The company delivers its solutions through a global network of channel partners, including VADs, VARs, Systems Integrators, Service and Solution Providers, ISVs, OEMs, ASPs, consultants and other resellers. For more information, please visit www.envox.com.
About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New NetworkTM (packet-based) and the traditional telephone (TDM) network. The Company’s strategy is to partner with its customers and collaborate closely with them to help accelerate their delivery of new applications and services, increase their existing business, and expand into new markets. For more information, visit www.brooktrout.com. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).
Brooktrout, Brooktrout Technology, New Network and TR1000 are trademarks or registered trademarks of Brooktrout, Inc.
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