Multi-Tech's CallFinder Device Automates Inbound Call Routing

6/25/2004 - Multi-Tech Systems, Inc., a leading data communications and telecommunications technology company based in suburban Minneapolis, has an answer for companies that do not want their incoming calls answered by an auto attendant or receptionist. Used on PBX and phone equipment that do not support DID calling, the newly announced CallFinder will allow callers to dial directly to extensions bypassing the normal receptionist or voice prompted menus. It is an upgrade to legacy PBXs and new non-DID phone systems without investing in expensive new equipment. Shipping next month, the CallFinder, Model number CF220, will be priced at an MSRP of US$799.

“The reason for investing in DID in the first place is efficiency,” states Chip Harleman, Vice President of Sales and Marketing for Multi-Tech Systems, Inc. “With this new product from Multi-Tech you can add that efficiency to legacy telephone systems and other non-DID systems. With CallFinder, most phone systems with available FXS or FXO ports can handle DID calls. The CallFinder enables your phone system to directly route incoming calls to end-user extensions using two DID ports and two programmable FXO/FXS ports. It is easy to install requiring simple phone line connections, power supply connections, and a web browser interface for system configuration, management and call logging. CallFinder makes DID as efficient as it was intended at a cost that is very manageable.”

The CallFinder DID-to-analog adapter, Model CF220, connects to PBXs and phone systems that do not support DID lines. The CallFinder enables those phone systems to directly route incoming DID calls to extensions. The CF220 interprets the DID phone numbers and pass them off through the analog ports as DTMF tones to the PBX which in turn rings the appropriate extensions. This eliminates the need for a receptionist or auto-attendant voice menu dialing.

The CallFinder can interface to most call processing systems capable of detecting ringing, loop current and providing on/off hook control. It supports two DID circuits that can be programmed to support wink, immediate or delay-dial service types. In addition it offers answer supervision and passes audio notification, from the switch, back to the Central office (audio ring and busy).

The CallFinder’s management, control and call logging interface is a browser-based program managed over any TCP/IP network or PC connected to the unit.

About Multi-Tech
An ISO 9001:2000 certified global manufacturer of award-winning Internet, remote access, and telephony products, Multi-Tech Systems provides end-to-end solutions for small to medium-sized businesses. Multi-Tech’s products are available through a worldwide network of business partners (distributors, resellers, system integrators, ISPs, and ISVs), or in embedded solutions from OEMs.

Privately held, Multi-Tech Systems has over 60 U.S. patents and numerous international patents. The company’s intellectual property portfolio includes patents covering transmission of multiplexed voice, data and video packets used in technologies such as Internet telephony, PC telephony, voice over IP or frame relay, and DSVD modems. For additional information, contact Multi-Tech at 800/328-9717 or 763/785-3500, via fax at 763/785-9874 or browse the company’s World Wide Web home page at

Previous Page | News by Category | News Search

If you found this page useful, bookmark and share it on: