6/24/2004 - The National Instruments Web site, ni.com, was named one of the year’s “Ten Best Web Support Sites” by the Association of Support Professionals (ASP) for the third time. The ASP, representing more than 1,000 technical support managers and professionals, evaluated and praised ni.com for its extensive technical support KnowledgeBase, interactive features, search implementation and overall usability and design.
“National Instruments is clearly on the leading edge of Web support,” said top Internet commerce analyst and ASP Executive Director, Jeffrey Tarter. “They provide their customers with outstanding support and services and their Web site clearly extends these same high standards to offer excellent online technical support.”
The National Instruments Web site serves as a worldwide portal for engineers and scientists seeking application development help and technical support. Visitors to www.ni.com/support find a wide range of information available in eight different languages, more than 13,300 KnowledgeBase documents that cover common programming or installation questions, 3,600 example programs and 1,800 support tutorials. The breadth and depth of content on ni.com frequently helps customers find their solutions immediately, but customers can also use the Web to quickly contact an NI engineer via phone or e-mail.
“As NI grows and expands its product offerings, we are committed to delivering the highest level of service support to our customers on the Web,” said Christer Ljungdahl, NI director of strategic Web development. “The unlimited information and services available at ni.com help make customers more effective at their jobs.”
Developer Exchange, an interactive forum for NI customers, is available at www.ni.com/exchange for those who also want to discuss their questions, share code and exchange development tips with peers. Customers can post their technical questions to a worldwide community of engineers and scientists and receive e-mail alerts when new information specific to their inquiry is posted. NI engineers actively participate in the forums, ensuring answers to all technical support questions.
In its seventh year, the ASP “Ten Best Web Support Sites” competition evaluates the customer support Web sites of software and technology vendors. A panel of industry experts assesses each site according to a scoring system based on 25 separate performance criteria.
The Association of Support Professionals (ASP) is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best” awards, ASP publishes research reports on a wide range of topics, including support compensation and fee-based support, and provides its members with discounts and career development services. More information on ASP is available at asponline.com.
About National Instruments
National Instruments (www.ni.com) is a technology pioneer and leader in virtual instrumentation – a revolutionary concept that has changed the way engineers and scientists approach measurement and automation. Leveraging the PC and its related technologies, virtual instrumentation increases productivity and lowers costs through easy-to-integrate software, such as the NI LabVIEW graphical development environment, and modular hardware, such as PXI modules for data acquisition, instrument control and machine vision. Headquartered in Austin, Texas, NI has more than 3,100 employees and direct operations in 40 countries. In 2003, the company sold products to more than 25,000 companies in 90 countries. For the past five years, FORTUNE magazine named NI one of the 100 best companies to work for in America.
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