Agilent Introduces VoIP QoS Management Solution for Telecommunication

6/10/2004 - Agilent Technologies Inc. (NYSE: A) announced a voice over Internet Protocol (VoIP) quality of service (QoS) management solution that enables telecommunication providers to monitor the call quality and network performance of hosted and managed services on a per-enterprise basis.

Gathering data from Cisco CallManager and IP network elements as well as through active testing, the solution's real-time proactive problem management improves QoS and customer satisfaction. The Agilent OSS VoIP QoS Manager for Managed Services announced today features historical service level agreement (SLA) and capacity planning reports to ensure maximum revenue and reduced operational costs. The new solution seamlessly integrates with existing Agilent OSS voice quality and signaling monitoring solutions to provide an end-to-end view of the network, services and customers.

The solution is a scalable, carrier-grade, Cisco-certified solution that manages Cisco CallManager IP Communications Systems and the supporting Cisco infrastructure. VoIP QoS Manager monitors connectivity and voice quality on a per-call basis by collecting call detail record (CDR) information reported by the Cisco devices and handsets. This information is used for real-time problem detection and historical SLA reporting, which can be displayed to a Web portal for viewing by enterprise customers.

The solution's active testing function leverages Cisco's Service Assurance Agents, which enable testing from CPE (customer premises equipment) to CPE, to proactively detect VoIP problems across an entire enterprise. The information collected by VoIP QoS Manager includes jitter, packet loss and latency, as well as mean opinion scores (MOS), which provide qualitative information about the customer's service experience.

Real-time information gathered from network elements enables service providers to monitor the health and utilization of the network infrastructure to correct potential problems before they affect customers. This same information is stored in a database for capacity planning reports that show when enterprise customers need to upgrade their service, and that ensure service providers are efficient in network build-out.

"With ever-shrinking profit margins, service providers need the ability to focus their operational efforts on delivering high QoS to their most profitable customers," said Bill Mortimer, vice president and general manager of new generation networks and services, Agilent OSS business unit. "VoIP QoS Manager is an example of Agilent's strategy to build upon its proven carrier-grade network and service OSSs to quickly bring new customer-centric management solutions to the communications market."

Agilent is a Cisco Ecosystem Select Partner for performance management.

Agilent in Communications
Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6.1 billion in fiscal year 2003. Information about Agilent is available on the Web at

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