5/21/2004 - The Hertz Corp. and IBM Global Services have equipped 600 Hertz airport Courtesy Bus drivers on more than 50 routes across the country with Intermec handheld computers. The computers allow Hertz Courtesy Bus drivers to alert personnel at the #1 Club Gold booth that the customer is en route, instantly transmitting customer arrival data over the AT&T Wireless high-speed data network.
Upon boarding the stopped Hertz Courtesy Bus, Hertz #1 Gold customers simply give their name to the Courtesy Bus driver, who confirms the reservation on an Intermec 720 handheld computer equipped with Global Packet Ready Service (GPRS) wireless data technology. The computer communicates via the AT&T Wireless GSMTM/GPRS network with Hertz’ host system to authenticate the traveler, arrange for the correct vehicle, and finalize the rental process. When the customer arrives at the Hertz rental facility, the car is ready and waiting, even if the customer missed his or her original flight and arrives late. The new service is available in most major metropolitan areas, including Atlanta, Chicago, Los Angeles and New York.
“All the companies involved in this collaborative effort demonstrated their ability at empowering mobile workers in a mission critical application,” said Intermec President Tom Miller. “From Intermec’s rugged, easy-to-use computers, to AT&T Wireless’ reliable and widely accessible wireless network, to IBM’s implementation of solutions that work for the end user, the success of the Hertz project reflects the capabilities of the partners on this project."
“Hertz once again sets the gold standard in the rental car industry and the team effort between Intermec, IBM and AT&T Wireless has ensured that our Gold customers will continue to receive the most efficient service possible,” commented Claude Burgess, senior vice president of e-business and technology for Hertz. “With this upgrade, Hertz continues to leverage the latest wireless technology to make travel effortless for our most valued customers."
“This was an extremely successful implementation for IBM, as well as the other companies involved with the solution,” said Joe Kanfar, IBM Hertz executive. “Together we drove down Hertz’ internal costs, improved overall operating efficiencies and greatly streamlined the rental process for Gold customers.”
“AT&T Wireless is focused on helping customers implement end-to-end wireless solutions that deliver real business improvements – such as this one at Hertz,” said Jeff Bradley, senior vice president of business data solutions at AT&T Wireless. “Together with leading companies such as Intermec and IBM, we can create custom solutions to meet the needs of our customers so they can better serve their customers.”
“Hertz is a long-time customer of Intermec, with a relationship that dates back to 1995,” Burgess said. “Intermec understands wireless technology and the wireless customer, and it represents quality and reliability. That’s why we came back for more.”
The newly-installed Intermec 720 handheld computers are designed to withstand daily use in harsh environments. The Intermec 720 is powered by the Microsoft® Windows® Pocket PC operating system and features an unmatched range of communications options, including GPRS, and the durability to handle the challenges of real-time daily work.
Hertz is the largest general-use car rental business in the world, operating in more than 150 countries from approximately 7200 locations.
About IBM Global Services
IBM's RFID consulting and implementation practices are part of IBM Global Services, the world’s largest information technology services provider. With professionals serving customers in 160 countries IBM Global Services annual revenue was more than $42 billion in 2003, or nearly 48 percent of IBM's total annual revenue. IBM Global Services offers a broad range of capabilities -- consulting, IT services, hardware, software, research and financing -- to help companies of all sizes realize the full value of information technology. For more information, visit: www.ibm.com/services
About AT&T Wireless
AT&T Wireless (NYSE: AWE) is the second-largest wireless carrier, based on revenues, in the United States. With 21.980 million subscribers as of December 31, 2003, and revenues of more than $16.6 billion over the past four quarters, AT&T Wireless delivers advanced high-quality mobile wireless communications services, voice and data, to businesses and consumers, in the U.S. and internationally. For more information, please visit us at www.attwireless.com.
About the 700 Series
The 700 Series is the first family of Pocket PC mobile computers designed specifically for serious enterprise mobility. It already has become a favorite with workers whose daily shifts require powerful, reliable and easy-to-use handheld computers that can take the abuse of industrial, mobile and retail environments. The rugged device features a large, brilliant color display, combined with the power and speed of Intel Corp.’s 400 MHz X-Scale processor to increase the flexibility and functionality of the original 700 Series.
The 700 Color also is the first enterprise Pocket PC to offer an imager, suitable for reading barcodes (including 2D symbologies), taking photographs and capturing signatures. In addition, it is the first to integrate up to three wireless communication options in a single device, including a wireless local area (802.11b) radio, a GSM/GPRS wide area network radio and a fully integrated power-managed BluetoothTM radio.
Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag® RFID (radio frequency identification) and mobile computing systems. The company’s products and services are used by customers in many industries to improve productivity, quality and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service.
To learn more about how companies can benefit from Intermec’s supply chain technologies, contact Intermec Technologies Corp., 6001 36th Ave. West, Everett, WA 98203 USA; telephone 800-347-2636; or visit Intermec's web site at www.intermec.com. To learn more about UNOVA, visit www.unova.com.
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