5/14/2004 - Brooktrout Technology, Inc., a leading supplier of media processing, network interface, call control and signal processing products, announced that its President, Eric Giler and its Vice President, Chief Technology Officer for Next-Gen Communications, Eric Burger will present at two upcoming VoIP conferences. Mr. Giler will participate in a panel at VON Canada, and Mr. Burger will present two sessions at the China VoIP/Softswitch/SIP 2004 conference in Beijing, China.
On May 19 at VON Canada, Mr. Giler will participate on the, “Biz Modal: AD HOC Call Centers,” panel. He will address how contact centers are moving from the traditional TDM network toward IP technology and how this opens a range of possibilities for the contact center structure and technology. One such example is using VoIP technology so that call center agents no longer need to be located in a call center to answer calls. They can login to their computers from home or other non-centralized locations to respond to calls on an as-needed basis, improving call center production rates and efficiencies, and reducing the overhead costs associated with centralized call centers.
Mr. Giler is president and founder of Brooktrout, Inc., where he has successfully led the company since 1984. He is on the Board of Directors of several companies including Netegrity, Inc. Mr. Giler also serves on the National Board of Directors of the American Electronics Association (AeA). In addition, Mr. Giler has served on the board of the Massachusetts Telecommunications Council since its founding, most recently as Chairman. Mr. Giler is a frequent speaker on topics such as The New NetworkTM, bridging the gap between voice and data, how to run a successful business, and other technology and business-related subjects. Mr. Giler holds a bachelor’s of science degree from Carnegie-Mellon University and a master's degree in business administration from Harvard Business School.
On May 18, at the China VoIP/Softswitch/SIP 2004 conference, Mr. Burger will participate in the International Packet Communications Consortium (IPCC) forum and will present, “Applications and Services: Powering the Next-Generation Network.” In his session he will introduce the IPCC, the principal worldwide forum for the promotion of multimedia communications over packet networks. Much standards work has been done to enable the deployment of cost-effective packet-based telephony networks. Now that the transport infrastructure has been deployed, the IPCC is working on a number of case studies for enhanced services. Mr. Burger will introduce the applications and services infrastructure as defined by the IPCC Reference Architecture, and discuss the efforts around enhanced service deployments.
Mr. Burger will also deliver the keynote address for the SIP Forum, “Making SIP Interoperable.” On May 20, he will introduce the SIP Forum, the principal worldwide forum for the promotion of SIP. While the promises of SIP are enhanced flexibility and extensibility, these attributes can often make interoperability difficult. Thus a current focus of the SIP Forum is on vendor interoperability. Mr. Burger will discuss the activities of the SIP Forum in the interoperability area, including the SiPiTTM interoperability events, the SIP test suite, and certification activities.
Mr. Burger is vice president, chief technology officer for Next-Gen Communications for Brooktrout Technology. Mr. Burger represents Brooktrout by participating on several industry standards forums including the IETF, IEEE and SIP Forum. He is the author of numerous IETF RFC’s and SIP-related drafts, as well as contributions to the W3C, PacketCable, and other standards organizations. Mr. Burger currently has eight patents and eight patents pending, and holds degrees from MIT and the Catholic University of Leuven and was an Adjunct Professor of Computer Science at George Mason University.
About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New NetworkTM (packet-based) and the traditional telephone (TDM) network. The Company’s strategy is to partner with its customers and collaborate closely with them to help accelerate their delivery of new applications and services, increase their existing business, and help them expand into new markets. For more information, visit http://www.brooktrout.com. Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).
Brooktrout, Brooktrout Technology, and the New Network are trademarks or registered trademarks of Brooktrout, Inc.
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