5/4/2004 - Universal Speech AccessTM, a standards-based interface to speech recognition and text-to-speech resources, is now available from NMS Communications. NMS' Universal Speech Access provides a single, unified programming interface to access speech technology from any vendor that supports the Media Resource Control Protocol, or MRCP. Several leading suppliers of speech recognition and text-to-speech technology have adopted the MRCP standard, including Nuance (NYSE: NUAN), ScanSoft (NASDAQ: SSFT), and Telisma.
Universal Speech Access is another "industry first" from NMS, the leading provider of technologies and solutions for enhanced communications services and efficient networks. With industry analysts estimating that by 2007, speech will be incorporated into more than 70% of all commercially available telephony applications, developers of applications for both carriers and the enterprise will benefit by using Universal Speech Access.
Universal Speech Access makes it easy and cost-effective for developers of telecom applications such as call centers and IVR (Interactive Voice Response) to take full advantage of the features and functionality offered by several, not simply one, speech technology provider. For example, with the single Universal Speech Access interface, developers of self-service solutions can use an Automated Speech Recognition (ASR) engine from one vendor and a text-to-speech solution from another or even ASR engines from two different vendors.
Important special features of NMS' Universal Speech Access include:
As part of the Open Access product framework, Universal Speech Access operates with Natural AccessTM, NMS' award-winning application development environment.
"EPOS has been at the forefront providing interactive voice response and self-service solutions to state and local governments, universities, utilities and other markets for more than 20 years," said David Hyde, Product Manager, EPOS. "NMS has been a great partner, providing us with the enabling technology that we need to continue to innovate and deliver increased value to our customers. Universal Speech Access will make it even easier for us to further enrich our solutions and facilitate the full range of customer communications."
About NMS Communications
NMS Communications (Nasdaq:NMSS) is a leading provider of communications technologies and solutions, enabling new enhanced services and efficient networks that help our customers grow their revenues and profits. Visit www.nmscommunications.com for more information.
NMS Communications, Universal Speech Access, and Open Access are trademarks of NMS Communications Corporation.
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