Agilent Targets VoIP Providers with First Network-wide Softswitch

4/2/2004 - Agilent Technologies Inc. (NYSE: A) announced the industry's first operations support system (OSS) with the carrier-class scalability and performance necessary to manage the increasing number and scale of softswitch-controlled voice over IP (VoIP) networks. Using patented and patent-pending correlation technology, Agilent's extended NgN Analysis System provides a network-wide view of service quality across VoIP networks and traditional public switched telephone networks (PSTN). This powerful end-to-end view of the entire signaling network enables VoIP service providers to assure service quality across each converged VoIP and SS7 network element used in a VoIP call.

Agilent's award-winning NgN Analysis System collects and correlates VoIP and PSTN signaling data from multiple softswitches across the carrier's network. The system captures and stores complete SS7 and VoIP call-flow records and performance metrics to identify and troubleshoot network problems before they affect customers.

In-Stat/MDR, an industry analyst firm, anticipates a 64.6 percent compound annual growth rate in the use of softswitches over the next five years (In-Stat/MDR Market Alert, March 15, 2004). NgN Analysis System's carrier-class scalability and performance is vital to effectively handle service providers' new and complex challenges to ensure connectivity, reliability and quality of service while increasing the number and scale of softswitches in their networks.

"To ensure high-quality service, carriers need to identify and isolate VoIP connectivity and performance issues from handset to handset wherever problems occur in the network," said Bill Mortimer, vice president and general manager of new generation networks and services, Agilent OSS business unit. "This can only be accomplished with a system that offers a view of the entire signaling network, correlating data across PSTN and VoIP protocols, supporting any VoIP application such as VoIP access and long distance, voice-enabled broadband cable and wireless VoIP such as push-to-talk."

During the past three years, the Agilent NgN Analysis System has facilitated the deployment and operation of VoIP by providing service assurance solutions to leading telephony, cable and competitive local exchange service providers worldwide. Agilent's NgN quality-of-service and service-level management solutions correlate signaling, voice quality, network element performance metrics and network path analysis data to assure high-quality services across the complex VoIP network infrastructure.

Visit VON booth 722 for a live demonstration of Agilent's NgN Analysis System, which will monitor calls made from the Free World Dialup pavilion in booth 813. The NgN Analysis System will provide both historical and real-time signaling analysis of FWD calls.

Agilent in Communications
Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6.1 billion in fiscal year 2003. Information about Agilent is available on the Web at

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