Wipro Receives BS 15000 certification for Global Command Center

3/22/2004 - Wipro Technologies, the global IT services division of Wipro Limited (NYSE:WIT) has been awarded the BS 15000 certification by ITSMF (IT Service Management Forum) an accreditation body, for its Global Command Center. Wipro’s Global Command Center (GCC) is a specialized operations center for delivery of Remote Infrastructure Management Services to Wipro’s global customers.

“This certification will give our global customers and partners enhanced trust and confidence in our ability to address their IT Infrastructure management and application support needs while maintaining high standards of quality and cost effectiveness.” commented G K. Prasanna – Vice President, Technology Infrastructure Services for Wipro Technologies.

BS 15000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. BS 15000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL). BS 15000 encompasses the best practices for IT Service Management and provides a framework for IT service delivery enabling, an organization to plan, manage, deliver, monitor, report, review and improve its IT service management and alignment of IT to business. The scope for the Global Command Center covered all operational area in servicing their external customer in the areas of Monitoring, Administration, Diagnostics, Performance analysis and Reporting.

About Wipro Limited
Wipro Limited is the first PCMM Level 5 and SEI CMM Level 5 certified IT Services Company globally. Wipro provides comprehensive IT solutions and services, including systems integration, information systems outsourcing, package implementation, software application development and maintenance, and research and development services to corporations globally. In the Indian market, Wipro is a leader in providing IT solutions and services for the corporate segment in India offering system integration, network integration, software solutions and IT services. Wipro also has profitable presence in niche market segments of consumer products and lighting. In the Asia Pacific and Middle East markets, Wipro provides IT solutions and services for global corporations. Wipro's ADSs are listed on the New York Stock Exchange, and its equity shares are listed in India on the Stock Exchange - Mumbai and the National Stock Exchange, among others. More information is available at www.wipro.com.

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