Brooktrout Opens Office in Japan for Direct Sales and Support

3/3/2004 - Brooktrout Technology, a leading supplier of media processing, network interface, call control and signal processing products, announced the official opening of Brooktrout JapanTM, its sales and support office in Japan. Brooktrout Japan, located in Tokyo, will provide direct sales and support to customers and partners in Japan.

Brooktrout Japan is being opened to support Brooktrout’s customers in Japan. For the past 10 years, Brooktrout products have been distributed and supported in Japan by Infocom Corporation. Moving forward, Infocom will continue to provide systems integration and development services for Infocom’s new and existing customers who are using Brooktrout’s enabling technology platforms.

“We’re very grateful for the close partnership that we have had with Infocom over the last 10 years which has allowed us to establish a strong presence for Brooktrout’s products in Japan,” said Eric Giler, president of Brooktrout. “We see the opening of Brooktrout Japan as the next logical step in our relationship with Infocom, as it will allow Brooktrout to provide our customers with Brooktrout’s high-quality service and support, while allowing Infocom to focus its efforts on the systems integration side of their business.”

The Japanese economy is the second largest economy in the world today, and is the headquarters for some of the largest telecom companies in the world, including NTT, KDDI and Vodafone. Through its past relationship with Infocom, Brooktrout already has an established customer base in Japan and intends to further expand its presence and product reach with the opening of the Tokyo office.

“We’ve been very pleased with the quality and reliability of Brooktrout’s intelligent fax products and are excited that they will have a direct office in Tokyo,” said Toshiyuki Suzuki, General Manager of Fujitsu Social Science Laboratory Limited (Fujitsu SSL). “The API training and technical support we received from Brooktrout allowed us to get our product to market faster and we look forward to working with them directly in the future.”

“It’s not only the quality of their voice and fax platforms that has made us a longtime Brooktrout Technology developer, it’s also about their excellent support” said Kiyoshi Amano, President of Image Partner. “The opening of Brooktrout Japan shows the commitment Brooktrout is making to this market and will allow them to get even closer to customers and partners in the area.”

“Tokyo is a key business center in Japan and for Brooktrout, a company that prides itself on partnership and support, it was just logical to open an office closer to its Japanese customers and partners,” said Atsufumi Iwai, Manager, eServer xSeries and IntelliStation of IBM Japan.

Brooktrout provides hardware and software products for media processing and call control, including protocols that allow IP-based and traditional telephone systems to communicate and interoperate. Brooktrout’s products meet a wide-range of needs from enterprises to service providers, across both PSTN and IP networks.

The Brooktrout Japan office, the exclusive distributor of Brooktrout Technology products in Japan, is open now. Infocom will continue to collaborate with Brooktrout so as to provide a seamless transition through March 31, 2004. For more information, contact the Tokyo office at 03-3518-3530, or visit the Japanese language website The Tokyo office is located at Mitsui Sumitomo Insurance Annex 5F, 3-11, Kanda-Surugaida, Chiyoda-ku, Tokyo 101-0062.

About Infocom Corporation
Founded in 1983 and listed on the Japan Securities Dealers Association Automated Quotations (JASDAQ) market in March 2002. Infocom has positioned several key areas as core businesses. These include backbone systems for mobile phone businesses, mobile network solutions, content services such as mobile phone ringing tone melodies, and the knowledge management solutions needed to implement the "e-Japan" initiative. The company is also responding to needs related to hospitals and integrating health care solutions and mobile Internet technology to enable users to send graphics to mobile phones for emergency use. Infocom is also constructing call center systems using voice recognition technologies and expanding its scope of activity in mobile and network solutions to take an active role in the ubiquitous society. Please visit:

About Brooktrout Technology
Brooktrout Technology is a leading supplier of products for voice, fax and call processing used in the development of applications and services for the New NetworkTM -- a network born through the marriage of the PSTN and IP networks. OEMs, developers, and corporate IT managers rely on the Company’s innovative hardware and software platforms to create applications and services such as network fax, automatic speech recognition, interactive voice response, automated directory assistance, and conferencing. The Company’s strategy is to collaborate with its customers to accelerate delivery of their products, help them increase existing business, and help them expand into new markets. For more information, visit Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).

Brooktrout Inc, Brooktrout Technology, New Network, and Brooktrout Japan are trademarks or registered trademarks of Brooktrout, Inc.

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