Krispy Kreme Automates Route Operations with Intermec Mobile Computers

3/3/2004 - Krispy Kreme, of Winston-Salem, North Carolina, has selected Intermec Technologies Corp.’s 700 Series Color mobile computers to streamline its distribution process. Krispy Kreme has doubled its number of retail locations since 2001 and currently is opening its first stores outside North America. Intermec 740 Color mobile computers and PW40 workboard printers already are at work on more than 140 delivery routes, and the company expects to have more than 500 Intermec mobile computers in operation when deployment to all company-owned stores, including Canadian and U.K. locations, is completed in 2004.

The 740 Color allows Krispy Kreme to replace manual, paper-based processes. Drivers now are able to use mobile computers and printers at retail locations to record deliveries and returns, access customer sales history, print invoices and capture a digital signature for delivery verification. When drivers return to the company store, the daily activity record can be uploaded from the 740 to Krispy Kreme’s host computer system in seconds. The system already has reduced the amount of time required for daily reconciliation to approximately two minutes per driver, compared to 15 to 30 minutes when manual data entry was required.

Intermec partner Velocitor Solutions is providing implementation support and customized software to automate route and back-office operations and to integrate the mobile information with Krispy Kreme’s enterprise applications.

“The savings we’re gaining from the mobile system allow us the ability to better utilize or sometimes mitigate the need to add additional resources that we may need to support our expansion,” said Krispy Kreme CIO Frank Hood. “Many people – our retailers, route drivers and back-office personnel – count on this system for timely and accurate information. The intuitive design of the Velocitor software and reliability of the Intermec equipment make it all possible.”

Krispy Kreme selected the 740 Color because of its ease of use, battery performance and data transfer speed. The 700 Series was named the Best Industrial Class PDA in 2003 by Pen Computing Magazine and was ranked the number one industrial PDA used in field service and manufacturing by Venture Development Corp. (VDC), a market research and consulting company.

“We took advantage of the Pocket PC operating system to simplify the integration of the applications we developed to run on the 700 Series with Krispy Kreme’s back-office systems. We could focus on creating applications to make delivery, customer service and reconciliation operations easier because we could count on the mobile and legacy systems to work together,” said Velocitor President Rich Pacella.

“Krispy Kreme is a rapidly growing business with a very loyal customer base. We are proud that Krispy Kreme trusts Intermec equipment to make sure fresh doughnuts are always available at its retail locations as the company continues to expand into new regions,” said Intermec Vice President Mike Colwell.

About Intermec
Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag® RFID (radio frequency identification) and mobile computing systems. The company’s products and services are used by customers in many industries to improve productivity, quality and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service.

To learn more about how companies can benefit from Intermec’s supply chain technologies, contact Intermec Technologies Corp., 6001 36th Ave. West, Everett, WA 98203-9280 USA; telephone 800-347-2636; or visit Intermec's web site at To learn more about UNOVA, visit

About Krispy Kreme
Founded in 1937 in Winston-Salem, North Carolina, Krispy Kreme is a leading branded specialty retailer of premium quality doughnuts, including the Company's signature Hot Original Glazed. Krispy Kreme currently operates more than 360 stores in 39 U.S. states, Canada and Australia. An estimated 7.5 million Krispy Kreme doughnuts are made everyday and more than 2.7 billion are produced each year. Krispy Kreme can be found on the World Wide Web at

About Velocitor Solutions
Velocitor Solutions is a leading software development firm specializing in the design, development and deployment of custom mobile and wireless software solutions. Combining comprehensive business process analysis and methodologies designed specifically for mobile initiatives, the company ensures its clients gain a significant return on their technology investment. Through its software solutions, Velocitor has helped improve the productivity, efficiency and customer service offerings of companies in a variety of industries with field forces ranging from 10 to over 4,000 mobile users.

To learn more about Velocitor Solutions and how to benefit from its mobile service offerings, contact Velocitor Solutions, 202 East Woodlawn Road, Suite 146, Charlotte, NC 28217; telephone 704-731-5380; or visit Velocitor's web site at

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