2/5/2004 - FieldCentrix® Inc. and Intermec Technologies Corp. announced a partnership that will combine FieldCentrix’s expertise in field service automation software and Intermec’s strength in rugged mobile computing products. As a software consulting partner in Intermec’s Honors Partner Program, FieldCentrix will team with Intermec to jointly market and sell FieldCentrix’s FX Mobile® software for field technicians on Intermec’s 700 Series Color Microsoft® Pocket PC devices.
Praxair, Inc., a Fortune 500 company and one of the world’s largest suppliers of industrial gases, is the first customer to deploy a joint FieldCentrix and Intermec field service automation solution.
“Our service technicians are responsible for installing, upgrading, and maintaining more than 10,000 stationary tanks and related equipment across the country,” said Joel Emmett, director of IT for Praxair’s North American Industrial Gases business. “By wirelessly linking our technicians with our six service centers, the FieldCentrix and Intermec solution helps us provide enhanced customer service, streamline operations and reduce paperwork.”
“Intermec is a well-known and respected mobile computing manufacturer that is certified with leading wireless data networks worldwide,” said Rick Roll, chief executive officer of FieldCentrix. “Its proven rugged Pocket PC products are ideally suited to the needs of FieldCentrix customers whose field service technicians require hardware that can withstand extreme weather and work conditions.”
“Praxair is the first of our customers to benefit from our collaboration with FieldCentrix,”said Intermec Vice President Mike Colwell. “We look forward to continuing to partner with FieldCentrix to provide superior field service automation solutions that not only meet our customer’s business requirements, but give them a competitive edge.”
FX Mobile Software
FX Mobile software is designed for field service workers using PDAs, handhelds, laptops, and desktop PCs. The software captures customer information while creating seamless wireless or direct connect communication between the field service workers and the office. It also provides the mobile workforce with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time sheets, email messaging, additional services requests, signature capture, and roadmaps.
Intermec Technologies Corp., a UNOVA Inc. (NYSE:UNA) company is a leader in global supply chain solutions and in the development, manufacture and integration of wired and wireless automated data collection, Intellitag® RFID (radio frequency identification) and mobile computing systems. The core products and services are used by customers in many industries to improve productivity, quality, and responsiveness of business operations, from supply chain management and enterprise resource planning to field sales and service. To learn more about how companies can benefit from Intermec’s supply chain technologies visit www.intermec.com. To learn more about UNOVA, visit www.unova.com
Praxair, with annual sales of $5.1B, is the largest industrial gases company in North and South America, and one of the largest worldwide. The company produces, sells, and distributes atmospheric, process and specialty gases and high performance specialty coatings, , and is a recognized leader in the commercialization of new technologies that bring productivity and environmental benefits to a diverse group of industries. Praxair’s products, services and technologies are used by almost 1 million customers in 40 countries. More information is available on the Internet at www.praxair.com
FieldCentrix pioneered mobile field service automation in 1998 and now offers the most advanced service management software for the field service industry. Its award-winning FieldCentrix Enterprise solution streamlines and automates costly and time-consuming service processes and seamlessly links all field service elements – including technicians, customers, parts suppliers, and the office – to provide unparalleled operational efficiencies and customer satisfaction. FieldCentrix targets service organizations that dispatch personnel and parts for equipment installation, repair, and maintenance in the building trades, medical equipment, real estate services, industrial, communications, and high technology sectors. The company is headquartered in Irvine, CA and has offices throughout North America. For more information visit www.fieldcentrix.com.
Previous Page | News by Category | News Search
If you found this page useful, bookmark and share it on: