Brooktrout Debuts Broad Product Line for Enterprise Voice Applications

2/5/2004 - Brooktrout Technology, Inc., a leading supplier of media processing and call control products, announced new low-density versions of its award-winning TR1000TM voice platform targeted at developers of enterprise voice applications. With new versions and feature enhancements, the TR1000 allows application vendors to streamline development, deploy broadly, and support their products more cost-effectively than with competing platforms. Brooktrout’s TR1000 now includes new analog and ISDN basic rate interface (BRI) versions along with existing T1/E1 versions—a full range of configurations for customers developing interactive voice response (IVR), automatic speech recognition (ASR), voice mail and unified messaging applications. The feature-rich TR1000 also includes enhanced high-level call control and additional operating system support.

The performance and flexibility of the TR1000 permits application vendors to scale systems in both density and functionality to meet the evolving needs of advanced enterprise applications. With the addition of analog and BRI versions, Brooktrout delivers a comprehensive product line that scales from two to 60 channels per board, and up to 240 channels per system. All TR1000 models share one application programming interface (API) that allows vendors to eliminate redundant development and to deploy a single program executable, vastly simplifying distribution and support. In addition, the TR1000 offers a high-level call control syntax that abstracts different forms of PSTN call control. Vendors need not invest development time and resources simply to address the differences among the many protocols that exist in today’s networks. The TR1000 features Windows Plug and Play compliance and graphical installation tools, making it easy to install and configure in enterprise environments.

Applications based on third-party or standards-based APIs such as VoiceXML and SALT can benefit from the TR1000 platform’s media processing functionality. The TR1000 is being integrated with a growing list of speech technologies and platforms including VoiceGenie’s VoiceXML Gateway.

“Brooktrout's TR1000 provides Phonetic Systems’ applications the ultimate flexibility in traditional and IP telephony deployments for our customers,” says John McCready, vice president of marketing from Phonetic Systems, the leading provider of large and dynamic speech recognition applications. ( Brooktrout’s support for VoiceGenie’s VoiceXML platform made integrating the TR1000 into our product a virtual snap. Also, Brooktrout’s extensive co-marketing programs and strong channel presence are consistent with our goal of expanding our enterprise market reach.”

While Brooktrout continues to invest in future hardware and software architectures, the new TR1000 models are examples of the company’s commitment to ongoing enhancement of the technologies that help customers deliver successful products today. The TR1000 platform now includes two and four channel BRI versions, four and eight channel analog versions, and 24, 30, 48 and 60 channel T1/E1 versions. For smaller installations, analog lines are still prevalent throughout the Americas and much of Asia, while BRI is most common in Europe and Japan. For larger installations, T1 and E1 are the preferred interfaces.

“Brooktrout’s support for Basic Rate ISDN is very important to our GlobalComServer product line due to the prevalence of BRI throughout Europe,” says Florent Garel, vice president for AVM, a leading French provider of unified communication systems. ( “We have developed on Brooktrout’s industry leading fax products for years, so it was an easy decision to adopt their voice platform as a way to expand our product line into voice and unified messaging.”

The TR1000 delivers Brooktrout’s distinctive audio scrubbing technology that intelligently pre-filters silence, noise and echo from audio streams, thereby allowing speech recognition software to operate much more scalably and efficiently.

“When we decided to enhance our OfficeLinX unified messaging system to incorporate speech recognition and multimodal support, we turned to Brooktrout for their superior ASR performance and low to high density scalability,” said Davide Petramala, vice president of business development for Esna Technologies, a leading provider of voice and unified messaging systems ( “Brooktrout also made it easy for us to migrate to the TR1000 by providing a straightforward programming interface and top-notch support throughout the design, development and test phases of our project.”

Availability and Approvals
All versions of Brooktrout’s TR1000 are available now. In addition, a new developer program designed to speed application adoption, the Brooktrout Net, provides new developers a host of benefits ( The TR1000 product is approved for use in Australia, Canada, European Union, Iceland, Japan, Norway, Switzerland, and the United States depending on the model. For more information, contact Brooktrout Technology in North America at +1 (781) 449 4100, in the UK at +44 1344 380 280 in Belgium at +32 2 658 0170, or visit

About Brooktrout Technology
Brooktrout Technology is a leading supplier of media processing, network interface, call control and signal processing products that enable the development of applications, systems and services for both the New NetworkTM (packet-based) and the traditional telephone (TDM) network. The Company’s strategy is to partner with its customers and collaborate closely with them to help accelerate their delivery of new applications and services, increase their existing business, and expand into new markets. For more information, visit Brooktrout Technology is a subsidiary of Brooktrout, Inc. (NASDAQ: BRKT).

Brooktrout, Brooktrout Technology, New Network, and TR1000 are trademarks of Brooktrout, Inc.

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