SYNNEX to Distribute Complete Phoenix FirstWare Family of Applications

11/22/2004 - Phoenix Technologies Ltd. (Nasdaq:PTEC) announced that SYNNEX Corporation (NYSE:SNX), a global IT supply chain services company, has agreed to market and distribute the complete Phoenix Technologies FirstWare family of applications. SYNNEX will immediately begin shipping Phoenix applications -- including Phoenix Technologies FirstWare Recover ProTM, FirstWare Recover Pro Network, FirstWare AssistantTM, cME ConsoleTM and Vault TM -- to its broad base of value-added resellers, system integrators and original equipment manufacturers (OEMs) throughout the United States and Canada.

The agreement demonstrates continued momentum for the rapid adoption of Phoenix Technologies pre-OS software products by system builders and the PC enhancement market in North America and around the world. This relationship also provides increased distribution strength in the Canadian market for Phoenix.

SYNNEX is one of the largest technology distributors in North America and is a leader in providing a comprehensive range of services and outsourcing solutions to OEMs and reseller customers. By focusing on a select set of technology OEMs, SYNNEX offers in-depth knowledge in products and marketing programs to assist resellers in effectively selling to end users.

"By adding the Phoenix FirstWare protection and recovery applications, Phoenix adds additional diversity to our product lineup as well as enhanced value to our customer base," said Steve Ichinaga, Senior Vice President of Systems Integration at SYNNEX Corporation. "The Phoenix FirstWare product family provides us with the opportunity to deliver software restoration -- including the operating system, applications, user settings and all data files -- all without a recovery CD."

"SYNNEX has a long-standing reputation for delivering exceptional products and services to its customers, and Phoenix expects to continue to enhance SYNNEX' reputation with our innovative FirstWare applications that provide secure, always-available backup and recovery capabilities," said Michael D. Goldgof, Senior Vice President and General Manager of the Corporate Marketing and Products Division for Phoenix Technologies.

About Phoenix FirstWare Applications
Phoenix FirstWare applications reduce manufacturing and support costs for OEMs, "white box" manufacturers, system builders, resellers and distributors while providing more user value. This added value is delivered through pre-OS applications that help diagnose, connect and recover systems without boot disks or recovery CDs if the OS will not boot. These applications include Phoenix FirstWare Recover, Recover Pro, Recover Pro Network, Vault, Connect, and Check. In addition, Phoenix FirstWare Assistant provides instant pre-OS access to Microsoft Outlook email and PIM data, turning a laptop into a PDA.

Viruses, worms and other infections continue to barrage PCs, yet 60 percent of all data still resides on the individual PC as opposed to the network. Additionally, mobile users and small and medium businesses typically don't have access to a dedicated IT staff, and are most susceptible to security breaches and infection.

Phoenix FirstWare Recover Pro is an award-winning application that allows PC and notebook users to restore their PCs to working order quickly and easily in the event of a software virus or malware attack. The FirstWare Recover Pro application is the only pre-OS software bundle on the market that gives PC users protection and recovery from viruses and intrusions.

When people use FirstWare Recover Pro, they add the capability to perform regular, automated backups to incremental restore points. Restore points can be set monthly, weekly, daily or hourly. Users can automatically back up their PC operating system, applications, user settings and data files and easily recover them in the event of an attack. There is no need for IT support or training or to connect to the Internet for recovery assistance.

The Phoenix Technologies cME Console 2004 secures and manages a PC's pre-OS software, tools, utilities, and other services. It provides device OEMs and system builders with a tamper resistant, authenticated implementation of a 'protected hidden partition' and easy-to-customize user interface (UI) that can not be over-written by virus or malware attacks, or even by the OS itself.

The platform ensures that features and applications in the pre-OS environment are kept safe from hackers, virus attacks, user errors, and other catastrophes, thus reducing customer service costs. It includes innovative pre-configured functions designed to help system builders and PC OEMs differentiate their product offerings and generate new revenue streams through the support of pre-OS applications, the new must-have capability in an age of continuous virus and malware attacks.

cME Console Platform 2004 is also easily adaptable to meet the high-assurance needs of embedded and government systems markets, using Phoenix tools and programming interfaces. Vertically focused integrators can take advantage of the browser-based environment to pre-integrate software functions that their customers can trial first and then easily purchase through Phoenix's "click-through" license key support model. Among the services built-in to the platform are TCP/IP stack, an application update function and fast boot time.

Founded in 1980, SYNNEX Corporation is a global IT supply chain services company offering a comprehensive range of services to original equipment manufacturers, software publishers and reseller customers worldwide. SYNNEX offers product distribution, related logistics services and contract assembly and works with the leading industry suppliers of IT systems, peripherals, system components, software and networking equipment. Additional information about SYNNEX may be found online at

About Phoenix Technologies
Phoenix Technologies develops a complete product suite of Core System Software, tools and applications to deliver trusted, seamless computing to digital devices for an Internet-connected world. Phoenix Technologies helped launch the PC industry nearly 25 years ago. Today we are extending our leadership and knowledge at the core of machines, beyond the PC to a wide range of platforms and devices.

Phoenix Core System Software has set the standard for the world's leading branded PC OEMs and their global network of supply chain and software partners. Today, Phoenix solutions enable, secure, connect, and recover the world's best-known systems. These solutions are built into the device core, where they are protected from viruses, user errors, hackers, and corruption. Phoenix is headquartered in Milpitas, Calif. (Silicon Valley), with offices in global business and technology centers. For more information, visit

Phoenix, Phoenix Technologies and the Phoenix Technologies logo, FirstWare Recover Pro, FirstWare Assistant, Vault, and cME Console are trademarks and/or registered trademarks of Phoenix Technologies Ltd.

SYNNEX and the SYNNEX logo are trademarks of SYNNEX Corporation or its subsidiaries and should be treated as such.

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