Phoenix Enables Mobile PC Users to Get Instant Access to MS Outlook

11/15/2004 - Phoenix Technologies Ltd. (Nasdaq:PTEC) announced Phoenix FirstWare Assistant 2004, the newest of its award-winning software product line. FirstWare Assistant 2004 gives users instant access to their Microsoft Outlook functions without having to wait to "boot" the PC, making it ideal for those crucial times when a user needs quick access to last-minute details such as the location of a meeting or a key phone number.

Today, people spend an increasing amount of time away from their desks and offices. According to IDC, in the U.S. alone, more than 55 million employees are on the road at least 20 percent of their work time. Workdays continue to lengthen, business travel constantly increases, and the daily commute becomes more important work time. As a result, efficiency and productivity enhancements are essential for enterprise success.

"FirstWare Assistant is to mobile business productivity what the telegraph was to the Pony Express," said Jim Hurley, Vice President of Research with Aberdeen Group. "Having seen the product in operation, 'instant on' is perhaps the best way to explain what this utility does for anyone and any firm that is using Microsoft's Outlook for boosting business-based productivity."

With FirstWare Assistant 2004, users can access e-mail, calendar appointments, task lists and contacts within seconds of hitting the computer start key or a pre-programmed button that launches the application. The software kicks in before the operating system (OS) and other applications boot up. The process takes roughly 10 seconds, as opposed to 2-5 minutes of painful PC boot time.

"We've all experienced the frustrations of waiting to get urgently needed information stored on our PCs, a problem which is often compounded by the hassles of doing business on the road," said Mark Ward, Director of Information Technology for Digital Lifestyles Group. "Because of Phoenix's expertise in the pre-OS environment, the FirstWare Assistant 2004 is the perfect solution -- it's fast, it's functional, it's secure, and it's extremely easy to add to a current system or build into a factory-shipped model."

"Waiting for your computer to boot up just to check your e-mail or calendar is an expensive waste of productive time for many employees and business travelers. We realize there are more productive things our remote and mobile employees can be doing than watching their computers boot up to confirm a meeting time or location," said John Livingston, CEO and Chairman of Absolute Software. "Phoenix FirstWare Assistant is a valuable tool because it can help our employees maximize their efficiency giving them instant access to the applications they use most. We look forward to adopting FirstWare Assistant 2004 to help our employees save time and maintain productivity."

"Phoenix is the only company providing a way to access Microsoft Outlook without booting your PC," said Michael D. Goldgof, Senior Vice President and General Manager of Corporate Marketing and Products Division for Phoenix Technologies. "This capability helps mobile professionals save time and be more productive while protecting their critical business and personal information."

About Phoenix Technologies FirstWare Applications
Phoenix Technologies FirstWare applications reduce manufacturing and support costs for OEMs, white box manufacturers, system builders, resellers and distributors while providing more user value. This added value is delivered through "instant-on" applications that diagnose, connect and recover systems without boot disks or recovery CDs if the OS will not boot. These applications include Phoenix Technologies FirstWare Recover, Recover Pro, Recover Pro Network, Vault, Connect, Check and FirstWare Assistant, which adds PDA functionality to laptops by providing instant pre-OS access to Microsoft Outlook e-mail and PIM data.

The product is available for $29.95. For more information regarding product evaluation and purchase, please visit: FirstWare+Assistant/default.htm.

FirstWare Assistant 2004 is also available now in volume pricing to qualified partners. For more information, call toll free: in North America at 1-800-446-9202, or outside North America at 781-BUY-PTEC. Or contact Phoenix Technologies Ltd. via the Web site at

About Phoenix Technologies
Phoenix Technologies develops a complete product suite of Core System Software, tools and applications to deliver trusted, seamless computing to digital devices for an Internet-connected world. Phoenix Technologies helped launch the PC industry nearly 25 years ago. Today the company is extending its leadership and knowledge at the core of machines, beyond the PC to a wide range of platforms and devices.

Phoenix Core System Software has set the standard for the world's leading branded PC OEMs and their global network of supply chain and software partners. Today, Phoenix solutions enable, protect, and recover the world's best-known systems. These solutions are built into the device core, where they are protected from viruses, user errors, hackers, and corruption. Phoenix is headquartered in Milpitas, Calif. (Silicon Valley), with offices in global business and technology centers. For more information, visit

Phoenix, Phoenix Technologies and the Phoenix Technologies logo, FirstWare, FirstWare Assistant, and cME are trademarks and/or registered trademarks of Phoenix Technologies Ltd.

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