NMS and Opencode Improve Customer Service with Next-Gen IVR Solution
10/27/2004 - NMS Communications (NASDAQ: NMSS), the leading provider of technologies and solutions for enhanced services and efficient networks, and global telecom and IP communications projects supplier Opencode announced that GloBul, one of the leading mobile operators in the rapidly expanding Eastern European region, has launched a new customer support and self-service center built by Opencode and based on NMS' Open AccessTM products.
With more than 1.3 million subscribers already and demand soaring for new services, especially data services like SMS, MMS, GPRS, and Internet content, GloBul had several objectives:
- Make it easy for subscribers to self-provision new services
- Implement billing that would be highly flexible, to fit with different types of services and include pre-paid, post-paid and no-charge options, yet easy for subscribers to understand
- Streamline access to technical support
At the same time, GloBul wanted to reduce operating expenses, while ensuring that the solution they chose integrated easily with their existing network and operations, administration and management systems. Opencode integrated NMS' Linux-based Open Access platform into GloBul's network, adding a full range of advanced billing capabilities. The solution has already proven itself by helping GloBul achieve every one of its objectives within a few months. NMS' highly scalable, flexible Open Access platform is the basis for both the customer support and self-provisioning systems, providing easy access and self-service for a comfortable and efficient customer experience.
"We're experiencing tremendous subscriber growth, with both consumer and business customers. At the same time, our existing customers want more services," said Stefan Kolev, Switching & Services Director, GloBul. "NMS and Opencode have built a highly reliable customer service and self-provisioning system with the flexibility that allows us to offer innovative communications services and packages that fit different segments of our base. And it's a system that works with our existing network and can easily scale to meet coming requirements. As a result, we're saving money, increasing our revenue, and providing a better quality of customer service."
"By offering next-gen services, along with a full range of billing options, GloBul is proving itself an innovator and leader in mobile communications in the high-growth Central Europe region," said Eliezer Cohen, General Manager, Opencode. "We're pleased to partner with NMS, enabling GloBul's success."
About GloBul
GloBul is the trademark under which the Cosmo Bulgaria Mobile EAD company offers mobile telecommunications services in Bulgaria. Within a period of two years, GloBul has over 1.3 million subscribers and provides guaranteed roaming in 112 countries around the world. GloBul's products and services are offered in more than 450 outlets, including retail chains, office superstores, and 24 company-owned shops. GloBul is committed to continuing to offer its subscribers easy access to innovative, high quality mobile services. For more information, visit http://www.globul.bg/eng.
About Opencode
Opencode is a global projects supplier, allowing vendors, service providers and carriers to accomplish on time and on budget world-class products and services for tomorrow's wireless, wireline and IP networks. Opencode has been profitable since its inception in 1999, and it is recognized for its technological excellence in one of the fastest growing communication markets — Central and Eastern Europe. Opencode is privately owned and funded. For more information, visit http://www.opencode.com.
About NMS Communications
NMS Communications (NASDAQ: NMSS) is a leading provider of communications technologies and solutions for mobile applications and infrastructure. NMS develops products that enable new mobile voice, data and video applications and improve the performance and quality of wireless networks, helping our customers grow their revenues and profits. Visit www.nmscommunications.com for more information.
NMS Communications and Open Access are trademarks of NMS Communications Corporation.
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