Agilent Ensures Quality of Service with Push Email Test Solution

10/14/2004 - Agilent Technologies Inc. (NYSE: A) announced a solution that enables service providers to test the availability and performance of push e-mail services delivered over wireless networks. This real-time service assurance solution improves customer satisfaction by ensuring high quality of service.

Push e-mail services, such as those offered by BlackBerry, make it easy for mobile professionals to receive and send e-mail when they are away from their desktop systems. E-mail is automatically pushed to the subscriber's wireless handheld device, where it remains until the subscriber has read it.

As an enhancement to Wireless QoS Manager and its inherent pull e-mail capabilities, Agilent's push e-mail test solution monitors push e-mail performance from the edge of the service provider's network to the client's handset and from the client's mail server to the handset (these portions of the transit are the responsibility of wireless service providers). This testing capability is one of the keys to delivering consistently high-quality service to subscribers and identifying performance problems outside the service provider's control.

"The businesses that depend on push services live in a fast-paced world," said Giorgio Dina, Agilent OSS vice president and general manager. "They have high expectations for service availability and quality. If a provider can't meet their quality of service requirements consistently, they will take their business elsewhere. This makes QoS management essential for service providers who cater to the needs of these business subscribers."

Additional information about the Agilent Push E-mail Test Solution is available in an online media kit at

Agilent in Communications
Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 28,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6.1 billion in fiscal year 2003. Information about Agilent is available on the Web at

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