Symbian and Carphone Warehouse Improve Smartphone Users' Know-how

10/8/2004 - Symbian Ltd. and The Carphone Warehouse launched the ‘Symbian OS Smartphones for Dummies’ book at Symbian’s annual Expo – the smartphone show. Written by Symbian OS experts and published by Wiley, the book is an essential introduction for Symbian OS smartphone users, with practical instructions and technical know-how designed to give tips and hints on how to use and customize a Symbian OS smartphone. Symbian OS is the operating system that powers today’s most popular smartphones and mobile phone applications, and is licensed by the world’s leading mobile phone manufacturers including Motorola, Nokia, Panasonic, Samsung, Siemens, Sendo and Sony Ericsson. There are currently 27 different Symbian OS phones and variants shipping worldwide, with 40 more products in development.

In the first promotion of its kind between Symbian and a retailer, The Carphone Warehouse is offering this free introductory book to anyone purchasing a Symbian OS smartphone such as the Nokia 7610, the Nokia 6600, the Sony Ericsson P910 or the Siemens SX1.

"Symbian OS Smartphones for Dummies’ is to introduce new users to Symbian OS smartphones, and what better way to do this than offer it to anyone interested in buying one at the Carphone Warehouse,” said Marit Døving, EVP Marketing, Symbian. “Sales of Symbian OS smartphones total over 15 million to date worldwide and are the first choice on the high street for people wanting an advanced mobile phone with many more capabilities than a traditional handset. We are delighted that we are working with The Carphone Warehouse in a new retail relationship to help their customers make the most out of their smartphones.”

The Carphone Warehouse
“Mobile phones are becoming increasingly clever with more and more new features and applications, and The Carphone Warehouse has seen how our customers want more powerful and impressive handsets that they can customize to suit their mobile lifestyles,” said Kevin Gillan, Group Director of Business Development, The Carphone Warehouse. “Symbian OS powers the best smartphones on the market today, and supports a huge catalogue of third-party mobile phone applications that users can incorporate to make their smartphone more enjoyable to use, whether for business or leisure. We want our customers to use more of the great features of Symbian OS smartphones and are excited to be the first high-street retailer backing Symbian.”

The publication of ‘Symbian OS Smartphones for Dummies’ continues the retail relationship between Symbian and The Carphone Warehouse. Symbian Expo – the smartphone show, is taking place today and tomorrow with support from The Carphone Warehouse as retail sponsor. Kevin Gillan presented a keynote speech at the event today and took part in a panel discussion with other leading figures from the smartphone industry. The Carphone Warehouse’s sponsorship is part of the complete spectrum of support Symbian has received in the industry for its annual Expo event, proving that Symbian’s market-central position is facilitating the mobile value chain from start to finish.

For more information on Symbian and Symbian OS smartphones, visit and for further information on The Carphone Warehouse visit

About Symbian Expo – the smartphone show
Symbian Expo – the smartphone show, Symbian’s sixth annual Expo is the only event dedicated entirely to the global smartphone industry. It covers every aspect of the smartphone market, from building mobile phones themselves to developing and deploying applications to mobile phone users and takes place at the ExCeL Centre in London, UK, on 5th and 6th October 2004.

About Symbian Ltd.
Symbian is a software licensing company that develops and licenses Symbian OS, the global open industry standard operating system for advanced, data-enabled mobile phones.

Symbian licenses Symbian OS to the world’s leading handset manufacturers. The following Symbian OS licensees have Symbian OS-based mobile phones in production and development: Arima, BenQ, Fujitsu for NTT DoCoMo FOMA, LG, Lenovo, Motorola, Nokia, Panasonic, Sendo, Siemens, Samsung and Sony Ericsson. In 2003, over 6.67 million Symbian OS-based mobile phones were sold worldwide and more than 15 million have been sold to date.

Symbian has its headquarters in London, United Kingdom with offices in the United States, Europe and Asia (Bangalore, Beijing, Seoul and Tokyo).

About The Carphone Warehouse
The Carphone Warehouse Group PLC was set up in 1989 by Charles Dunstone with £6,000. Today it is Europe’s leading independent mobile communications retailer, generating annual turnover of £1,849m (y/e March 04), offering customers impartial and expert advice, the widest choice of the latest product and unbeatable service. The company operates across 10 markets and employs over 10,000 people working across the stores, the support centres, the call centres, the online teams and the direct sales teams (telesales). UK market share is over 22%. The vision and core values first introduced by Dunstone remain unchanged and the company continues to be driven by a total dedication to customer satisfaction:

The Carphone Warehouse's Product Truth: A product bought from The Carphone Warehouse will not only be the most appropriate for the customer’s needs, it will also benefit from a comprehensive range of products, services and after-sales care that cannot be found elsewhere.

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