Countrywide Enhances Customer Experience with Tools from NMS, Nuance

10/1/2004 - NMS Communications (NASDAQ: NMSS) announced that Countrywide® Financial, a leading diversified financial services provider, has chosen the NMS Open AccessTM platform and Nuance's (NYSE: NUAN) speech recognition technology for its call center applications. The combined NMS/Nuance solution is designed to provide speech recognition capabilities and a path to add IP capabilities, drive efficiencies, and enhance the customer experience.

"As Countrywide has continued to diversify its product offerings, demand among our customer base has continued to grow," said Lior Ofir, Vice President, Enterprise Voice Technologies for Countrywide. "As a result, we are tasked with ensuring that our customer-facing systems employ the latest technologies and provide the optimal experience for our customers. NMS offered us the ability to easily integrate speech recognition applications and IP capabilities into the call center, which are two mission-critical applications that are designed to increase both efficiencies and customer satisfaction."

NMS' Open Access platform supports critical call center functions and speech-driven applications on both TDM and IP networks, giving customers a solution that can evolve along with their networks. The NMS solution is also designed to allow other applications to be incorporated, with minimal network disruption.

"Increased activity and competition are driving much innovation in the call center," said Brough Turner, Senior Vice President of Technology, NMS Communications. "We're seeing our call center customers deploy new technologies ahead of the curve and are excited to be chosen by Countrywide."

About Countrywide
Founded in 1969, Countrywide Financial Corporation is a member of the S&P 500 and Fortune 500. Through its family of companies, Countrywide provides mortgage banking and diversified financial services in domestic and international markets. Mortgage banking businesses include loan production and servicing principally through Countrywide Home Loans, Inc., which originates, purchases, securitizes, sells, and services primarily prime-quality loans. Also included in Countrywide's mortgage banking segment is the LandSafe group of companies that provide loan closing services. Diversified financial services encompass capital markets, banking, insurance, and global, largely through the activities of Countrywide Capital Markets, a mortgage-related investment banker; Countrywide Bank, a division of Treasury Bank, N.A., a banking entity offering customers CDs, money market accounts, and home loan products; Balboa Life & Casualty Group, whose companies are national providers of property, liability, and life insurance; Balboa Reinsurance, a captive mortgage reinsurance company; and Global Home Loans, a European mortgage banking joint venture in which Countrywide holds a majority interest. For more information about the Company, visit Countrywide's Web site at

About NMS Communications
NMS Communications (NASDAQ: NMSS) is a leading provider of communications technologies and solutions, enabling new enhanced services and efficient networks that help our customers grow their revenues and profits. Visit for more information.

NMS Communications and Open Access are trademarks of NMS Communications Corporation.

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