1/28/2004 - National Instruments announced that Lloyd's Register Quality Assurance, Inc. approved the company for certification to ISO 9001:2000, the latest standard for effective quality management practices. Compliance with these standards ensures that National Instruments has the systems and processes in place to deliver quality products, services and support to its customers worldwide.
"Companies having a system registered to the ISO 9001:2000 standard meet the needs of internal and external customers more effectively through the operation of capable processes and commitment to continual improvement," said Brian Peaker, senior auditor at Lloyd's Register Quality Assurance, Inc. "Particularly evident was the high grade of expertise applied in product development at National Instruments."
NI has operated under ISO standards since 1995. In the past year, the company has made significant improvements to its quality management system by implementing integrated processes throughout the organization, including a more robust product introduction process, and increasing focus on metrics to continuously analyze and enhance key business practices. These changes have helped NI increase product quality, manufacturing efficiency and customer satisfaction.
"National Instruments already had a strong record of customer satisfaction. What we set out to do with the enhancements to our quality management system was to further improve customer impact areas as well as drive efficiency in our operations," said Andy Krupp, NI director of quality. "With our new quality management system, we have implemented a tool that involves all employees and drives continual improvement in all departments."
About National Instruments
National Instruments (www.ni.com) is a technology pioneer and leader in virtual instrumentation -- a revolutionary concept that has changed the way engineers and scientists approach measurement and automation. Leveraging the PC and its related technologies, virtual instrumentation increases productivity and lowers costs for customers worldwide through easy-to-integrate software, such as the NI LabVIEW graphical development environment, and modular hardware, such as PXI modules for data acquisition, instrument control and machine vision. Headquartered in Austin, Texas, NI has more than 3,000 employees and direct operations in 40 countries. In 2002, the company sold products to more than 25,000 different companies in more than 80 countries around the world. For the past four consecutive years, FORTUNE magazine has named NI one of the 100 best companies to work for in America.
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