Fujitsu Increases Efficiency and Reduces Resources for IT Managers

1/12/2004 - Fujitsu announced that it is launching a new service to help organisations to get more from their information systems. The service utilises new IT management software - the iCan Service Management Suite - which allows for better monitoring of the way that technology is used throughout an organisation, helping to deploy resources more effectively and tap into un-used potential.

The service is the result of a partnership between Fujitsu Services, one of Europe’s leading IT infrastructure management services companies, and iCan SP, a specialist in service management software solutions It will be available to existing Fujitsu customers, or as a stand alone service.

The service allows IT managers to monitor and assess usage by department, business unit or individual user, gaining real time views of the IT environment. IT resources can then be deployed according to actual usage rather than estimates, reducing waste. IT investments can also be prioritised according to where they offer the greatest return to the organisation.

Managers will be able to monitor and control service levels throughout their organisation, allowing them to have up to date information and enforce service level agreements, whether from internal IT departments or third party service providers.

The service also associates specific IT costs with specific departments or business units, making them more accountable and giving senior management better visibility of their IT spending. This can also lead to more accurate forecasts of future spending requirements.

In addition, using this system allows third parties to implement usage-based chargeback processes, allowing for more accurate billing and the provision of ‘on demand’ IT services. Marc Silvester, director of technology and innovation, Fujitsu Services, said: “Many organisations currently have enormous IT resources which simply aren’t being used, even though they many not know it. Many of our customers are exploring the ‘on demand’ computing model where IT resources are supplied and, importantly, measured on demand. With the iCan Service Management Suite we have comprehensively added to our proven ability to address our managed services customers’ move to a ‘service centric’ approach to the delivery of IT services. When resources are limited, it is essential that businesses get the most out of their IT, and that is precisely what this software allows IT managers to do.”

Nancy Li, CEO of iCan SP, said: “iCan recognises Fujitsu Services as a leading utility computing advocate and practitioner, and are delighted that the iCan Service Management Suite will add to these capabilities. We regard Fujitsu Services’ commitment to the iCan Service Management Suite to be a very significant step for both companies.”

About iCan SP
iCan SP, Inc., a wholly-owned subsidiary of Computer Associates International, Inc. (CA), provides service management solutions to enable service-centric computing. iCan's metering, service assurance, service catalog, provisioning and billing solutions give companies the tools they need to align their IT resources with their business objectives. For more information visit

About Fujitsu Services
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £1.86 billion (€2.8bn), employs 13,100 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.

Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$38 billion (€35 billion) leader in customer-focused IT systems and services for the global marketplace.

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