Zions Management Services Monitors Response Time with Converse Software

9/10/2003 - Converse Software LLC announced that its NimBUS performance and service-level management solution has been selected by Zions Management Services Company, a subsidiary of Zions Bancorporation (“Zions”), to provide application service level reporting across its diverse range of business critical applications. In its commitment to deliver best-in-the-business customer service, Zions is adopting the Converse Software solution to measure overall “end-user experience” from its major business locations. The solution will also allow Zions to immediately notify personnel if response times degrade and service levels are threatened.

Converse Software’s award-winning NimBUS product enables customers to start monitoring a diverse range of applications in a matter of hours. NimBUS’s advanced service level management capabilities enable administrators to define, monitor and automatically report on end-user service levels from a single product. Service views enable individuals at all levels of the business to gain insight into how critical business applications are performing.

According to Chris Lynn, technical project manager at Zions, ”Converse Software’s NimBUS solution successfully met our detailed technical criteria for accurately recording web, client/server and mainframe transactions while simultaneously delivering superior service level reporting capabilities.” During Zions’ extensive evaluation, Converse Software demonstrated that its solution could easily be integrated into the client’s existing CA Unicenter management framework.

“In an increasingly competitive marketplace, such as the banking industry, the ability to quickly view a service dashboard is imperative to streamlining reporting processes and leveraging data across extended organizations,” said Gary Read, CEO of Converse Software. “Through the implementation of our NimBUS solution, Zions is anticipating better management of ‘end-user experiences’.”

Integrated Business Solutions, IBS, was the solutions integrator representing Converse Software to Zions Bank. IBS acted as an advisor to Zions Bank to ensure that the proposed solution met and exceeded Zions business objectives. Experienced IBS professionals represent the most innovative and comprehensive business solutions to simplify the complexity of emerging technologies.

About Zions Bancorporation
Zions Bancorporation is one of the nation’s premier financial services companies, consisting of a collection of great banks in select high growth markets. Under local management teams and community identities, Zions operates over 400 full-service banking offices in Arizona, California, Colorado, Idaho, Nevada, New Mexico, Utah and Washington. In addition, Zions is a national leader in SBA lending, public finance advisory services, agricultural finance and electronic bond trading. The Company is included in the S&P 500 Index. Investor information and links to subsidiary banks can be accessed at www.zionsbancorporation.com.

About Integrated Business Solutions
IBS is recognized as one of the largest and fastest growing IT firms in the state of Utah. Today, IBS has emerged as a leader in the design, integration and support of mid-market to global Information Technology based applications. We offer complete solutions in Business Continuance, Enterprise Server and Storage Consolidation, Automated Asset and Desktop Management Services, Service Level & Alert Monitoring, Performance & Tuning, Security, and IT Education.

About Converse Software
Based in Silicon Valley, California, Converse Software is a premier provider of cost effective service level management solutions that enable rapid ROI. Its principals have accumulated many years of expertise in leading development, sales and marketing organizations at vendors such as BMC Software, Micromuse, Boole & Babbage, Candle Corporation and others. Existing customers include IBM Global Services, GreenPoint Bank, Stanford University, DBAZone, Borland Software and others. For more information, visit http://www.conversesoftware.com

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