9/4/2003 - NMS Communications (Nasdaq: NMSS), trusted supplier of communications products and services, has answered the call for technical services that meet the diverse needs of telecommunications solution developers and equipment manufacturers by offering new services and by packaging its breadth of technical services into four different support levels. These service levels range from the Essentials offering that provides free access to NMS' Help Desk for basic installation and configuration questions, product documentation and technical notes, plus access to regularly scheduled service packs. The highest support level is Platinum service, proactively managed by a dedicated program manager. At this level, customers receive one-hour response time 365 days a year, 24 hours a day, have no limit to the number of calls they make or incidents they can log, and receive on-site support and many other training and service benefits.
The company also introduced new supplementary services that provide a broader range of expertise and support to developers, including certification services, system hosting, and module-based technical training that can be customized to meet specific customer needs.
NMS' system building blocks and technologies are deployed around the world by all the major communication equipment providers and solution developers in enhanced communications services, network infrastructure, and voice, video, and data applications in both operator and enterprise environments. NMS has long matched this rich product set with technical expertise, and now makes it possible for customers to choose just the level of support they need for their development efforts.
One of NMS' longstanding customers, Edify, remarked on the benefits of NMS' technical support program. "We've found NMS' technical services professionals to be superior in every way. They go the extra mile to resolve issues quickly and expertly, and their services set them apart from the crowd," said Ted Bray, Edify's senior product manager, Global Voice Product Marketing.
By offering a four-tiered service level program as well as "a la carte" services, NMS offers its customers several key benefits. First, they can consult NMS experts at every stage of the solution lifecycle. NMS' experience in solving complex design and integration challenges can save time by allowing customers to focus valuable in-house engineering talent more effectively. Second, NMS helps its developer customers increase productivity by using advanced diagnostic tools, and an extensive lab environment for resolving problems with a minimum of downtime and inconvenience. Third, NMS' technical services allow customers to accelerate deployment by deriving the full benefits from NMS technology. Technical training programs — along with NMS' web information services — foster effective technical knowledge transfer.
About NMS Communications
NMS Communications (Nasdaq: NMSS) helps its customers increase revenues and returns on investments by rapidly deploying new carrier-grade communications products and services. Every telecom operator and communications equipment provider on the Global Fortune 50 list relies on NMS Communications for technology-leading products and services, including system building blocks, systems, consulting, and support. Visit www.nmscommunications.com for more information.
NMS Communications is a trademark of NMS Communications Corporation.
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