8/11/2003 - UniPress Software, Inc., a leading provider of web-based service desk automation software, announced a strategic partnership with Atinav Inc., developers of universal Internet access and communication applications for the digital economy. Expanding the capabilities of its FootPrints(R) web-based service desk software, UniPress is integrating live eSupport tools from Atinav to enable help desk agents to troubleshoot and solve technical issues faster and increase first-level support volume.
Powered by Atinav's aveComm technology, FootPrints Live eSupport allows real-time text chat over the Internet, while the remote control feature enables customers and users to temporarily share their desktop with help desk agents to troubleshoot and resolve technical issues. Since the FootPrints Live eSupport capability is performed over the Internet, organizations can improve service and support operations without requiring personnel to travel, saving time and money.
"Through our partnership with Atinav, FootPrints' Live eSupport makes it even easier for help desk agents to quickly and effectively deliver timely, quality service to their users or customers," commented Mark Krieger, President of UniPress Software, Inc. "With the built-in remote control and web-based chat features, both customer and agent can communicate in real time. This new functionality reinforces our commitment to partner with leading organizations such as Atinav in order to provide our customers with the best technology solutions to automate their service and support operations."
"We are pleased to work with UniPress Software and help them expand the functionality of their leading FootPrints service desk software," commented James Jose, CEO of Atinav Inc. "Our aveComm technology provides a broad range of capabilities that help service and support personnel easily communicate with customers and users via the Internet, identify problems and resolve them quickly. This allows organizations to offer timely service and reduce the cost of delivering it."
In addition to the Live eSupport tool which facilitates "one-to-one" service and support, FootPrints will expand on this capability to deliver "one-to-many" capabilities. The company is working with Atinav to integrate FootPrints Advanced Collaboration and Voice over IP (VoIP), a new add-on component to FootPrints that provides powerful collaboration tools for multiple users. This tool includes advanced features such as web conferencing, voice over IP, application sharing, virtual whiteboard, and file transfer to further enhance collaboration sessions. UniPress will ship this product in October 2003. The system requires no monthly fees, with installation done at the organization's site, for complete control and security.
Available today, FootPrints web-based service desk software includes 2 free Live eSupport concurrent session licenses. Additional concurrent session licenses for FootPrints Live eSupport start at $995. To purchase the baseline FootPrints web-based service desk software, pricing starts at $3995 for an initial starter pack for 3 agents. Volume, concurrent, and site license pricing is available. For details, contact UniPress at 732-287-2100 or firstname.lastname@example.org.
About Atinav Inc.
Atinav Inc. is a provider of universal Internet access and communication applications for the digital economy. In order to meet demand for perpetual connectivity to the Internet, the company developed a suite of products branded AVENUE - services that put the customer on the avenue of the Internet and communications. The company currently markets four Internet communications software products: aveLink, aveAccess, aveComm, and aveConnect. Atinav is based in New Jersey and has offices in Manassas, Virginia, London, UK and Cochin, India. For more information, contact Atinav via the web at www.atinav.com.
About UniPress Software, Inc.
Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software targeting mid-market companies, departments within large enterprise organizations, and small businesses. The company's FootPrints (R)product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and external support operations, including centrally managed customer issue tracking, self-service online, knowledge management, two-way email management, dynamic access to existing Microsoft Exchange and other LDAP-based corporate address books, automated IT asset-discovery and tracking, source code configuration management, and advanced collaboration and voice over IP. The FootPrints product line is widely used by more than 1,500 corporate organizations, government offices, and educational institutions worldwide, including Prudential Financial, BHP Petroleum, IBM, Kampgrounds of America, Skechers, Charles Schwab, the IRS, and the University of Pennsylvania. For more information, contact UniPress at 732-287-2100, or via the web at www.unipress.com.
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