Agilent Provides Global Conformant ISO 17025 Calibration Services

8/6/2003 - Agilent Technologies Inc. (NYSE: A) announced that it is the first to offer worldwide, fully conformant ISO 17025 calibration services for complex electronic test instruments. This latest addition to Agilent's portfolio of calibration services enhances Agilent's ISO 17025-compliant service centers by providing more accurate measurement information than is available with traditional calibration procedures. Test instruments calibrated to ISO 17025 help customers increase production yields, optimize resources, and ensure compatibility with products manufactured elsewhere.

"Although there are varying levels of ISO 17025 services extended by vendors, those that provide ISO 17025-conformant services ensure the highest degree of confidence in meeting manufacturer specifications," said Steven Stahley, technical consultant to Cummins Inc. and president of NCSL International, a professional association of laboratories and organizations engaged in international measurement science. "A calibration laboratory that provides ISO 17025-conformant services is a primary requirement in vendor selection since it provides greater assurance of the thoroughness of the calibration, and helps the end user get the desired results."

The ISO 17025 international standard governs both calibration laboratory operations and procedures, as well as the data reporting of the calibration services they provide. Calibration is a service in which instrument performance is measured and compared against known reference standards to verify accuracy. Many calibration laboratories follow ISO 17025 operational procedures, but only a few offer fully conformant ISO 17025 calibration services, which include detailed measurement uncertainty information in the calibration results report.

Agilent's ISO 17025 conformant service is the first such service for complex electronic instruments brought to market on a global scale. Agilent's existing worldwide network of 28 calibration service centers follow ISO 17025 procedures for calibration laboratory operation. Of these, an unmatched 21 have also been accredited by ISO 17025-approved accrediting agencies. Agilent's ISO 17025-compliant calibration services are competitively priced, typically costing only 12 percent more than similar, non-compliant services provided by Agilent.

"The worldwide availability of Agilent's ISO 17025-conformant services gives our customers increased confidence in the quality and performance of their instruments in accordance with manufacturer's specifications," said Jake Egbert, vice president and general manager of Agilent's Service Solutions Unit. "As a leader in the industry, Agilent is the first to offer ISO 17025-conformant calibration services to the broad, electronic test and measurement market."

Agilent uses state-of-the art automated platforms to provide calibration services that deliver the lowest levels of measurement uncertainties. A backgrounder containing additional information about ISO 17025 and Agilent's calibration services is available at Additional information about Agilent calibration services is available at

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 32,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6 billion in fiscal year 2002. Information about Agilent is available on the Web at

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