8/4/2003 - Around 4,000 of Bolton Metropolitan Borough Council’s staff regularly use IT systems to enable them to provide essential services to over 261,000 local residents. In order to focus on its core business, Bolton MBC has outsourced its desktop, server and mid-range infrastructure along with email, network support, internet access, applications and helpdesks used by the council employees to Fujitsu Services, in a contract worth £13 million over the next seven years.
Building on its longstanding relationship, Fujitsu Services, the leading IT infrastructure management services company, will work in partnership with the council to provide a more cost efficient service in-line with achieving targets for best value whilst providing a continued level of excellent service to local residents. It will also support the IT infrastructure necessary to deliver e-government and support service transformation.
The council currently runs several disparate IT divisions within specific departments such as social services and planning. These individual units will be consolidated by Fujitsu to provide one large IT department servicing all of Bolton MBC’s different requirements. This service will be delivered from the town hall by 14 Fujitsu staff and 24 of the council’s IT staff who will be transferred by TUPE. This unit will provide a consistent level of service across departments enabling council staff to focus on core business and work with increased efficiency due to less IT down-time and a more rapid response to queries and problems.
Councillor Bob Howarth, leader of Bolton Council said; “Fujitsu has a strong track-record in local government and understands the importance of IT in delivering prompt and efficient services to our citizens. Our aim is to improve our efficiency and by working with Fujitsu we have been able to achieve this.”
David Smith, managing director of public services at Fujitsu Services said; “Fujitsu will work with the council to achieve the Best Value Performance Indicators set-out by the Office of the Deputy Prime Minister by improving the efficiency of services while reducing the resources committed to them. This will be achieved by lowering the cost of the IT systems maintenance and improving infrastructure support. Fujitsu will also continue to support the council’s legacy systems and customer relationship management system.”
About Fujitsu Services
Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £1.86 billion (€2.8bn), employs 13,100 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from infrastructure consulting through integration and deployment.
Headquartered in London, Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$38 billion (€35 billion) leader in customer-focused IT systems and services for the global marketplace.
Fujitsu Services website: uk.fujitsu.com
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