MySupport.xilinx.com Ranks in Top Ten for Online Service, Support
6/20/2003 - The Association of Support Professionals announced this week that Xilinx, Inc. (NASDAQ:XLNX) has been awarded "The Year's Ten Best Web Support Sites," joining fellow industry leaders Dell Computer, Hewlett Packard, Mentor Graphics, and Novell in the top ten list of companies awarded for excellence in online service and support. Xilinx was recognized for its MySupport.xilinx.com website which provides engineers with content-rich, personalized 24/7 technical support for designing with Xilinx's industry-leading programmable logic devices and solutions. The MySupport.xilinx.com website is accessed by over 110,000 users per month and is credited for saving customers substantial time to knowledge, ultimately reducing time and development costs associated with creating programmable SoC solutions.
"Xilinx has created and delivered one of the most effective technical support sites available today," said Jeffrey Tarter, executive director of the Association of Support Professionals. "Users are looking for highly interactive technical support services they can personalize to fit their needs and can access real-time. Xilinx is a leader in delivering the kind of online support customers are looking for."
To select the year's winners, a panel of judges with expertise in web support design and implementation evaluated companies on 25 individual performance criteria. Sites were judged on overall usability, design, navigation, and knowledgebase as well as search implementation, interactive features, personalization, and major site development.
"Design teams tackling today's most complex system-design challenges need support that matches the caliber of technical capabilities of our products," said Don Mullikin, vice president of Global Services at Xilinx. "Our personalized MySupport environment, highly-tuned search engine, and proactive Alerts exemplify the innovative technologies our users leverage to get the information they want right when they need it."
"Xilinx continues to set new standards for innovation and customer satisfaction in online support for electronics design," said Tom Floodeen, vice president and general manager of the Customer Support Division at Mentor Graphics. "Many of our customers have told us that the quality and coverage of support.xilinx.com's technical content allows them to readily understand complex FPGA architectures."
MySupport.xilinx.com is part of Xilinx's complete portfolio of global services - indicative of the increasingly central role of programmability in systems design - which includes:
- Titanium Technical Services - offers customers dedicated senior application engineering to provide design and solution support on an as-needed basis
- Platinum Technical Service - a premium hotline service that includes fast track access, priority case resolution, and contact with senior application engineers
- Expanded Education Services - includes advanced learning tracks, e-learning and over 30 days of extensive education course content. Xilinx and its training partners are delivering an average of seven education classes worldwide daily. The MySupport website complements a Xilinx portfolio of services that includes the widest range of offerings in the industry. The overall adoption rate for Xilinx's services has grown 30 to 40% annually. In addition, Xilinx has maintained its service resources and expanded its offerings despite the industry down turn. For complete information about Xilinx education, support and design services, visit support.xilinx.com on the web.
About Xilinx
Xilinx, Inc. (NASDAQ: XLNX) is the worldwide leader of programmable logic solutions. Additional information about Xilinx is available at www.xilinx.com.
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