Sun Microsystems, Creates SAP Customer Excellence Program

6/19/2003 - Sun Microsystems, Inc., announced the creation of the Sun Microsystems Customer Excellence Program for Customers Running SAP Solutions on Sun. The program is designed to leverage the tremendous customer knowledge base running SAP solutions on Sun; empower SAP customers utilizing Sun infrastructure to learn from the know-how and thought leadership of the greater Sun and SAP customer community; and deliver well deserved recognition for customers' creativity, guts and innovation.

Kicking off the program during an executive appearance at SAPPHIRE(r) 2003 Orlando, SAP's international customer conference, Sun's Senior Vice President for Market Development, Stuart Wells, announced the newest member of the program, OfficeMax, and welcomed the company's Senior Vice President and CIO, Bob Bailey, on stage to highlight the global retailer's bold innovation and technology excellence.

"Customers like OfficeMax have taken their solutions where few companies have gone before, entering unchartered territory in the number of users, database size, growth, globalization, 7x24 operations or integration with external sources," said Wells.

"Innovation doesn't stop once we put the plastic wrap on the box. Through the customer excellence program, we can empower customer innovation that goes beyond the results derived just by following the instruction manual," Wells concluded.

Currently, OfficeMax runs its business almost entirely on Sun servers. As an example of the synergy, excellence and innovation between the companies, OfficeMax recently awarded Sun the Strategic Partner award in the Information Systems Hardware category. The award, presented during the OfficeMax annual Vendor Summit in Las Vegas, recognizes a company's significant contribution and outstanding effort towards mutually beneficial goals. The Strategic Partnership Award is the highest accolade given to OfficeMax vendors.

The customer excellence program includes two membership levels --baseline and premier-- and offers members the advantage of valuable services and joint marketing activities from Sun. Enrollment is open to any customer running SAP solutions on Sun, and rewards participation in Sun-sponsored customer reference activities, such as speaking engagements, success stories, site visits, conference calls, and usage of the customer's logo and testimonials.

Customers accumulate and redeem credits, then select rewards provided by Sun and intended to help drive the greatest benefits for customers with their SAP solutions. For example, customers can leverage industry recognized services and support to help increase SAP solution and system performance, while promoting their own products and services to press and analysts worldwide.

Services offered at the premier level include RAS Profile, performance and availability assessment, capacity planning exercise, and architecture review. These services are offered through the iForce Competency Centers for SAP, and by Sun Services experts.

About Sun Microsystems, Inc.
Since its inception in 1982, a singular vision -- "The Network Is The Computer" -- has propelled Sun Microsystems, Inc. (Nasdaq: SUNW) to its position as a leading provider of industrial-strength hardware, software and services that make the Net work. Sun can be found in more than 100 countries and on the World Wide Web at

Sun, the Sun logo, Sun Microsystems, iForce, are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and in other countries. SAP, SAPPHIRE and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries.

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