Fujitsu Invia Takes Responsibility for Metso’s 8,500 Workstation

6/16/2003 - Fujitsu Invia’s Provia operating model will be deployed in all Metso Corporation's Finnish units. A framework agreement was signed on June 6, 2003. The value of the agreement is approximately ten million euros over a period of three years, thus being the largest ever Provia agreement in Fujitsu Invia’s history.

Overall responsibility for Metso’s workstation environment in Finland will be transferred to Invia by the end of 2003. Initiation projects will be carried out in phases.

The newly signed framework agreement is an extension to the longstanding collaboration initially covering around 7,000 workstations and approximately 160 servers at more than 30 locations in Finland. The agreement covers physically decentralised but virtually centralised helpdesk and user support services. Server- and LAN-related monitoring and management services are included as an option, as are also IT competence development services.

"Outsourcing our IT support to one supplier is part of a project aiming to unify and streamline Metso’s functions. Up until now we have had a wide selection of partners and there has been certain incoherence in the management of our user support. Through streamlining our IT service processes we seek cost savings and efficiency. Maintaining different services for different user groups generates unnecessary processes. Our staff move a lot, and it has posed some problems for us that we have not been able to offer consistent IT services in all our units", says Kimmo Hallamaa, Manager of Information Technology and Business Process Development at Metso Minerals.

"I expect that particularly the unified helpdesk will substantially raise the quality of our service. There are several contact points for user support around the country, and they are in constant virtual contact with each another, thus enabling access to all information for everyone. This agreement is a part of a process of building unified ways to operate and common services for all Metso's businesses. In this way, we also form the basis for the fast launching of other new services", says Ismo Platan, Chief Information Officer of Metso Corporation.

"Invia listened to our needs and responded to them with the right solution. The consolidation project involving wide range of Invia's experts and Metso's IT personnel has taken more than a year . We have made a thorough job in planning the project and we are committed to its implementation. I believe that we have built a cost-efficient and comprehensive package which will benefit both us and Invia and which we could not find elsewhere", says Pekka Pajalahti, Vice President, Information Technology of Metso Corporation.

Metso Corporation is a global supplier of process industry machinery and systems, as well as know-how and aftermarket services. The Corporation's core businesses are fiber and paper technology (Metso Paper), rock and mineral processing (Metso Minerals) and automation and control technology (Metso Automation). In 2002, the net sales of Metso Corporation were EUR 4.7 billion and the personnel totaled approximately 28,500 working in more than 50 countries. Approximately 37 per cent of the personnel is located in Finland. Metso Corporation is listed on the Helsinki and New York Stock Exchanges.

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