5/29/2003 - Artisoft®, Inc. (NASDAQ: ASFT), developer of the first software-based phone system, and Euroline AS, a Norwegian distributor of network and telecommunication products, announced that they have teamed to offer an outbound call center solution featuring predictive dialing capability. Using Artisoft's TeleVantage® 5.0 with Euroline's DialAhead, outbound call centers are able to automatically place calls to customers in a database. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels.
This powerful solution enables TeleVantage customers to add predictive dialing capabilities to their communications system, further enhancing the efficiency of the call center. New calls are initiated while agents are wrapping up other calls, passing only calls that are answered by a live person to the agents as soon as they are ready. Customers of the integrated solution have been able to increase the number of completed calls per day by as much as 70%.
"Predictive dialing is at the forefront of call center technology," noted Diana Vlamis, Director of Business Development at Artisoft. "Being able to dial calls while agents are still talking with other customers reduces wasted wait time. DialAhead is an ideal complement to the TeleVantage Call Center."
Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines rock-solid stability with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel® hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.
"DialAhead benefits both small and large TeleVantage Call Center environments," said Dag-Arne Tveten, Product Manager, CTI at Euroline. "Building upon the open standards of TeleVantage, we have been able to develop a flexible, robust solution that helps call centers increase productivity and improve service."
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.
About Euroline AS
Euroline AS is a distributor in the Scandinavian market for voice and data communication products and solutions. Through representation of some of the leading vendors within this field Euroline AS offers state- of- the- art solutions through its channel of resellers and developers all over Scandinavia. Euroline AS is ISO 9002 certified and is competence oriented, meaning that we are able to offer our customers, and again their customers, the highest level of service on all products and solutions we offer. Further Euroline AS offer flexibility for the customer with the ability to do custom integrations and add-ons for it customers when requested. For more information, call +47 32 21 01 00, e-mail email@example.com, or visit http://www.euroline.no
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