Vertel, Siemens, Remedy to Showcase OSS Trouble Ticket Interface

5/15/2003 - Vertel Corporation (OTCBB:VRTL), a leading provider of convergent network mediation and management solutions, announced that it will collaborate with Siemens and Remedy, a BMC Software company, to demonstrate an OSS through Java(TM) Initiative (OSS/J) compliant trouble ticket interface at the upcoming TeleManagement World, May 19-22, in Nice, France.

Siemens will demonstrate its latest innovation of fault management capabilities with the Siemens TNMS-Core Root Cause Analyser (TNMS: Telecommunication Network Management). This advanced root cause analyser is capable of performing automated alarm correlation and issuing trouble tickets without operational intervention. Besides more speed and accuracy, the Root Cause Analyser solution is innovative in its ability to ensure that no rule definition or teaching is required by the system to guarantee that trouble tickets are issued automatically. Where needed, Root Cause Analyser also adds business significance to trouble tickets while prioritizing them upon three different vectors: the possible affected services, clients affected, and by the problem type. In the demonstration the TNMS-Core, via its Root Cause Analyser will expose the OSS/J Trouble Ticket API, a flexible open standard based on XML and Java technology. This interface enables operators to integrate the Siemens TNMS-Core Root Cause Analyser effortlessly into a wide variety of trouble ticketing systems. The integration between network management and trouble ticketing systems automatically translates the fault diagnosis into the most effective handling of network faults and customer information needs.

"Siemens realizes that operators need to be able to connect any trouble ticketing system to our TNMS-Core via its Root Cause Analyser. The OSS/J trouble ticket interface enables both open connectivity and rapid customization based on the precise customer environment, and is therefore an important enhancement of our solution," said Mr. Luca Buscherini, Solution Manager for Network Management Solutions of Optical Networks of Siemens ICN.

In the demonstration, the OSS/J interface ties into a Remedy Action Request System(R) (AR System(R)), the premier application platform and development environment for delivering state-of-the-art Service Management applications.

"Remedy AR System is easily connected to the OSS/J trouble ticket interface," said Harold Goldberg, vice president of sales and marketing for Remedy. "Siemens and Vertel are able to leverage the ease of integration to deliver a solution that meets the telecommunication customer's need for accurate problem solving in a timely manner."

"We are proud to work with companies like Siemens and Remedy to demonstrate complete solutions. Vertel's M*Ware(TM) product already supports all of the existing interfaces, and enables both Siemens and Remedy to demonstrate the power and flexibility of the OSS/trouble ticketing standard rapidly and against minimal costs," said Stewart Goldberg, VP Sales of Vertel EMEA.

"We are extremely pleased that industry leaders Vertel, Siemens and Remedy recognize the value of supporting OSS through Java Initiative standards," said Philippe Lalande, Sun Microsystems, the Initiative's program manager. "Our APIs are designed to speed the delivery of advanced and seamlessly integrated telecommunications solutions from multiple vendors. This fault and service management solution is further proof that our open and pragmatic approach is highly valuable to the telecommunications industry, and also simple and easy to use."

OSS/J is a widely supported industry initiative to establish Java empowered, open and flexible interfaces between diverse OSS/building blocks. Designed to support end-to-end solutions, the Initiative's APIs are available free of charge. In addition to the trouble ticket API, the Initiative has released final versions of Service Activation, Quality of Service, Billing, and OSS Common APIs. Inventory and Service Quality Management APIs are in development.

About Siemens
Siemens Information and Communication Networks (IC Networks) is a leading provider of network technology for enterprises, carriers and service providers. Its comprehensive portfolio -- HiPath for enterprises, SURPASS for carriers -- comprises IP-based convergence solutions for voice and data, a full range of solutions for broadband access, and optical transport networks. The Siemens Group thus provides complete solutions from a single source for the infrastructure of the Next Generation Network -- optimized for a prompt return on investment and to open up new business opportunities for customers. In fiscal 2002 (year-end 30 September) IC Networks posted sales of EUR 9.6 billion.

Further information about Siemens ICN is available at:

About Vertel
Vertel is a leading provider of Network Mediation and Management solutions. Since 1995, Vertel has provided solutions to over 300 companies, including telecom infrastructure vendors, operators and service providers such as Alcatel, AT&T, BT, Cingular, Deutsche Telekom, Lucent, Motorola, Nokia, Nortel, NTT, Samsung, Siemens, Verizon and WilTel.

M*Ware 6.2 is the only completely standards-based solution, which consolidates network management, mediation, electronic bonding, gateway applications and multi-technology protocol stacks into a single, seamless product suite. Complete applications are configured using loosely coupled, dynamically activated services and adaptors. M*Ware is NG-OSS compliant and offers important new features like 3GPP, for next generation wireless services and MTNM, for multi-vendor SDH/SONET & ATM networks.

Vertel's in-depth knowledge and commitment to industry standards, combined with experience of working with many different equipment types, allows the creation of high performance solutions that enable customers to quickly overcome technological barriers.

For more information on Vertel or its products, contact Vertel at 21300 Victory Boulevard, Suite 700, Woodland Hills, California 91367; telephone: 818/227-1400; fax: 818/598-0047 or visit

About the OSS through Java(TM) Initiative
Building on the success of Java 2 Platform, Enterprise Edition (J2EE(TM)) technology in enterprise applications and e-commerce, the OSS through Java Initiative is chartered to develop APIs that accelerate the development of innovative OSS/BSS solutions where all applications function together. The Initiative's APIs are standardized under the latest Java Community Process(SM) (JCP) program. They help Service Providers jumpstart the deployment of end-to-end services on next-generation networks and leverage the convergence of telecommunications and Internet-based solutions. For more information on the OSS through Java Initiative and its membership, visit:

Vertel and M*Ware are trademarks of Vertel Corporation. Sun, Sun Microsystems, the Sun logo, Java, J2EE, Java Community Process and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Remedy is a registered trademark of BMC Software, Inc.

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