Marimba, Remedy Enhance IT Service Capabilities for Customers

4/8/2003 - Marimba, Inc. (Nasdaq: MRBA), the Software Change-Management Company, announced an alliance with Remedy®, a BMC Software company (NYSE: BMC), to help corporations enhance IT service capabilities and reduce the time and cost associated with managing and repairing software assets. As part of the Remedy's Technology Alliance program, Marimba has successfully validated the Marimba® Integration for Remedy through Remedy's third-party testing company, Quality Partners. The integration was jointly developed by Marimba and Remedy Professional Services and is designed to work with Remedy's Enterprise Integration Engine (EIE).

Remedy's consolidated service desk offerings enable companies to track user problems and change requests through the IT help desk. Marimba's software change management products provide inventory capabilities that help IT administrators understand the characteristics of systems in need of repair. Marimba also provides the software management capabilities that enable IT personnel to "take action," such as installing, repairing, updating, or removing software assets on virtually any platform, via the Web. This integration will facilitate an end-to-end, Remedy-powered IT service solution that populates Remedy asset repositories and automates how software assets are managed, updated, and repaired directly from the service desk.

"Many of our customers have inquired about the ability to fortify their Remedy IT service management with the control and automation of software management that Marimba provides," said Conrad Boyse, director of worldwide alliances at Remedy. "We have been working closely with Marimba to offer a proactive service management solution to better manage assets and support users. The combination of Marimba's software change management products with Remedy's technology will help customers to more quickly and easily resolve IT problems."

"Identifying the cause of system failures is one of the most time-consuming tasks that help desk administrators face, because most desktop and laptop users don't know why they're having trouble," said Kia Behnia, Marimba's chief technology officer. "Combining Marimba's inventory and software automation with Remedy's industry-leading service management offerings will enable help desk personnel to verify current system information when a problem is reported, track the need in Remedy applications, and automatically service the software asset without end-user intervention. And, the Marimba Integration for Remedy will help customers hit the ground running in their Marimba-Remedy integration efforts."

The Marimba Integration for Remedy is available immediately.

About Remedy
Remedy, a BMC Software company, automates service-related business processes through a complete suite of out-of-box best practice Service Management applications, including Help Desk, Asset Management, and Customer Service and Support. All Remedy applications leverage the highly flexible Action Request System®, a comprehensive development environment that delivers business process authoring capabilities to meet the unique requirements of organizations today and into the future. For more information visit

About Marimba
Marimba, Inc., the Software Change-Management Company, is headquartered in Mountain View, Calif. Marimba's Desktop/Mobile Management, Server Change Management, and Embedded Management product families allow Global 2000 companies to better manage their IT resources, increase operational efficiency and reduce IT costs. Additional information is available at

Marimba is a registered trademark of Marimba, Inc. in the U.S. and/or certain other countries.

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