Avaya Selects NMS' Voice Processing Technology for Interactive System

3/27/2003 - Avaya (NYSE: AV), a leading global provider of communications networks and services for businesses, has selected voice processing technology from NMS Communications (Nasdaq: NMSS), trusted supplier of communications products and services, for its recently announced AvayaTM Interactive Response system. This is the latest in an ongoing collaboration between the two companies.

Avaya Interactive Response is the newest release of the company's voice applications platform for self-service. Avaya Interactive Response enables customers to access information, including Web-based data, by using spoken instructions, touchtone or rotary-dialed input from any telephone. Built as an open system, the Avaya Interactive Response is comprised of Avaya voice response software, a standard Sun Microsystems, Inc. Sun BLADE(TM) 150 workstation that integrates easily into Internet Protocol (IP) networks, and an NMS Alliance Generation® (AG) 4000. The NMS AG 4000 boards provide the foundation to process touchtone and speech-enabled access to information in company databases and business applications. The system comes equipped with the widely used Solaris TM 8 Operating System and 10/100 Ethernet connectivity, enabling streamlined and cost-effective deployment in converged voice and data networks. The open standards-based system supports end-to-end IP telephony through connection to award-winning Avaya MultiVantageTM Software and communications servers.

"We consider NMS to be a valuable solution associate," said Diane Shariff, , Avaya product manager, Self Service Solutions. "By offering field-proven standard platform components from industry leaders such as NMS, Avaya strengthens the interoperability of our communications systems and helps ease deployment for our customers while speeding our time to market.

"This is the third solution Avaya introduced in the past 18 months based on an NMS platform," said Gerrold Walker, vice president and general manager of NMS' Platform Solutions business. "With our experience in innovation and through our understanding of both Avaya's technical and business needs, we've been able to play a key role in the company's offering the best CRM solutions on the market."

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than one million businesses around the world, including 90 percent of the Fortune® 500. A world leader in secure and reliable Internet Protocol (IP) telephony systems, communications software applications and services, Avaya is driving the convergence of voice and data applications across IT networks enabling businesses large and small to leverage existing and new networks to enhance value, improve productivity and gain competitive advantage. For more information visit the Avaya Web site: http://www.avaya.com

About NMS Communications
NMS Communications (Nasdaq:NMSS) helps its customers increase revenues and returns on investments by rapidly deploying new carrier-grade communications products and services. Every telecom operator and communications equipment provider on the Global Fortune 50 list relies on NMS Communications for technology-leading products and services, including system building blocks, systems, consulting, and support. Visit http://www.nmscommunications.com for more information.

NMS Communications is a trademark of NMS Communications Corporation. Alliance Generation is a registered trademark of NMS Communications Corporation. Avaya is a trademark of Avaya Inc. and may be registered in certain jurisdictions.

Previous Page | News by Category | News Search

If you found this page useful, bookmark and share it on: