2/26/2003 - NMS Communications, trusted supplier of communications products and services, announced that Eckoh Technologies, Europe's leading speech recognition application service provider, will standardize on NMS' technology as part of its voice hosting infrastructure. This allows Eckoh Technologies to deliver its customers enhanced levels of service and even more effective peak call management.
Eckoh Technologies provides the largest and the most cost-effective speech solutions hosted environment in Europe, with the ability to handle 4,500 simultaneous phone users and more than 270,000 calls per hour. By standardizing on the Alliance Generation Series (AGS) cards, which will form part of its existing hosted speech solutions infrastructure, Eckoh Technologies will benefit from additional network flexibility – and the ability to quickly and easily switch traffic across platforms. The result is improved service for customers who will benefit from access to a robust, scaleable solution with improved call handling during peak periods.
Jim Hennigan, Managing Director of the Speech Solutions division at Eckoh Technologies, said: "The ability to effectively deal with high volumes of calls is essential for any speech solutions hosted solution. NMS' Alliance Generation Series not only gives us the ability to deal with activity spikes and heavy call traffic, but its scalability allows us to provide a first class service at a lower cost. We were attracted both by the quality of their offering, and by their commitment to support the European marketplace."
Above and beyond its innovative voice and telephony solutions, NMS was chosen because of its technology support network. Eckoh Technologies is committed to deliver swift and efficient technology support to all its clients and NMS' 24/7 support and consulting fits perfectly within this mission.
"With analysts such as Datamonitor pointing at the European market for speech recognition applications as one which is going to grow six-fold between now and 2006, NMS was looking to work with the European leader," said Gerrold Walker, vice president and general manager of NMS' Platform Solutions business. "We think that the collaboration with Eckoh Technologies provides Europe with the best-of-breed speech solutions hosted solution."
About NMS' Alliance Generation (AG) 4000
NMS' Alliance Generation (AG) 4000 voice processing platform offers carrier-grade density, unmatched capacity, and price/performance leadership. NMS' architecture delivers an open development environment, a rich set of features, built-in scalability, and increased processing power –– allowing communications equipment suppliers, solution developers and service providers to bring their applications and services to market faster and at lower costs. In addition, NMS' networking adapters are capable of handling TDM as well as ATM trunking, along with PSTN, IP, and ATM interfaces to support a wide variety of applications that span multiple network types.
About Eckoh Technologies
Eckoh Technologies plc provides a complete managed service for large corporations and organisations using Advanced IVR (interactive voice response) and Speech Recognition technologies. It has secured contracts to supply hosted services to clients including Virgin Mobile, Centrica, William Hill and the RNIB, and owns the largest speech-enabled call-processing platform in Europe.
In January 2003, Eckoh began an exclusive alliance with BT to provide hosted solutions to BT's corporate client base over the next 2 years. This landmark contract positions Eckoh as the European leader in the hosted speech solutions market.
Eckoh also operates the following businesses:
In the year to 31 March 2002, Eckoh generated turnover of £54.9m.
To hear a demonstration of Eckoh Technologies' speech recognition product range, please dial 08701 100 600. Further information can be found at www.eckoh.com or contact us by dialing 08701 100 200.
About NMS Communications
NMS Communications (Nasdaq:NMSS) helps its customers increase revenues and returns on investments by rapidly deploying new carrier-grade communications products and services. Every telecom operator and communications equipment provider on the Global Fortune 50 list relies on NMS Communications for technology-leading products and services, including system building blocks, systems, consulting, and support. Visit www.nmscommunications.com for more information.
NMS Communications is a trademark of NMS Communications Corporation. Alliance Generation is a registered trademark of NMS Communications Corporation.
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