Improved Resource on Speeds Technical Support

2/26/2003 - National Instruments customers now can obtain technical help more quickly and easily with the company's recently redesigned customer support area at The update features two new sections that improve efficiency and expedite the process through which customers receive technical support.

Using the section entitled Product Specific Self-Help, customers can quickly find answers to their technical questions online by entering the name of their software or hardware and accessing a list of product-specific solutions to common problems, along with other resources.

The second new section, Request Support, offers options to communicate with a National Instruments engineer by phone, e-mail or discussion forum. When customers choose to communicate by phone or e-mail, they reach an NI engineer who is an expert on their particular products. Customers who begin their technical support phone call online receive priority placement in the calling queue.

"I have been using LabVIEW for about 14 years now, and I must say that your technical support system is one of the best," said Dean Anderlie, an NI customer with Guidant Corporation. "By starting the request online, I get in touch with the appropriate engineer within minutes."

Customers who post messages to the discussion forum receive answers from NI engineers or other members of the worldwide community of engineers and scientists who use NI products. Customers also can use the Web site to search other NI content or read details about the company's newest products.

For quick answers to technical questions online or by phone, NI customers can visit

About National Instruments
For more than 26 years, National Instruments ( has revolutionized the way engineers and scientists work by delivering virtual instrumentation solutions built on rapidly advancing commercial technologies, including industry-standard computers and the Internet. NI increases productivity for customers worldwide by delivering easy-to-integrate software, such as the NI LabVIEW graphical development environment, and modular hardware, such as PXI modules for data acquisition and instrumentation. Headquartered in Austin, Texas, NI has more than 3,000 employees and direct operations in 40 countries. In 2002, the company sold products to more than 25,000 different companies in more than 80 countries around the world. For the past four consecutive years, FORTUNE magazine has named NI one of the 100 best companies to work for in America.

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