Agilent Launches Agilent Network Troubleshooting Center (NTC)

2/11/2003 - Agilent Technologies Inc. (NYSE: A) introduced the Agilent Network Troubleshooting Center (NTC), the communication industry's only solution that enables service providers and enterprise network operators to test all major applications (voice, mobile, and data) for all critical LAN and WAN technologies, and offers real-time network troubleshooting capabilities.

The system dramatically improves fault isolation and resolution and cuts the time required to deploy new services by providing network engineers troubleshooting access from one centralized site, thereby increasing network availability and reducing operating costs.

"Troubleshooting today is difficult due to switched networks and performance benchmarks that focus on end-to-end services and applications rather than segment-by-segment technologies," said Jeurgen Hansen, senior engineer at Deutsche Telekom's IP Network Customer Care Center. "Engineers are also finding more problems in Layers 3-7. This makes it hard to isolate network faults, which are distributed by nature. Agilent's NTC, with its single, easy-to-use console, helps T-Systems, a division of Deutsche Telekom and the second largest integration company in Europe, find problems faster and solve them better."

The NTC provides a unique combination of tactical information, with expert-level, at-a-glance checks of the entire WAN/LAN for remote troubleshooting of data, voice and mobile problems. The combination of tools can be used to examine the health of networks and resolve both the highest level application issues and the lowest level protocol problems. Overworked network engineers can tackle many problems at once rather than waste valuable time traveling to remote locations.

"The Network Troubleshooting Center allows customers to use Agilent's entire suite of Network Analyzer products to quickly identify and fix network problems," said Steve Witt, vice president and general manager of Agilent's Network Systems Test Division. "Service providers and enterprises are working with smaller budgets and staffs and are under extreme pressure to reduce operating expenses and drive up average revenue per user. The NTC is designed to reduce mean-time-to-repair and increase the efficiency of network experts."

The NTC relies on the power of Agilent's Network Analyzer product family, introduced in January 2002 (

U.S. Pricing and Availability
The Network Troubleshooting Center is shipping now at a starting price of $12,500.

Further information on the Network Troubleshooting Center is available at

Agilent in Communications
Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics and life sciences. The company's 35,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6 billion in fiscal year 2002. Information about Agilent is available on the Web at

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