Fujitsu Technology Solutions' Managed Services Offerings Help Companies Boost IT Effectiveness

2/6/2003 - Fujitsu Technology Solutions, Inc. ("Fujitsu"), a member of the worldwide group of Fujitsu companies, outlined its managed services strategy for helping customers optimize IT effectiveness while maintaining control of their internal IT infrastructures. Customers utilizing Fujitsu's managed services are currently achieving substantial reductions in total cost of ownership and other savings, averaging 30 percent and more. Fujitsu is achieving this through consolidation of service contracts, increased system availability, reduced IT and administrative complexity, and implementation of best practices that produce IT infrastructure efficiencies.

Customers achieve such solid results by employing a managed services consolidation approach that leverages Fujitsu's unique ability to handle multi-vendor, multi-platform environments—including Sun, Fujitsu, HP, IBM and STK systems—to provide a single source of contact and accountability. The company's managed services strategy is a strong outsourcing alternative, delivering better price performance and greater flexibility than OEM maintenance agreements. By placing servers, storage and services under one service umbrella, customers can gain greater operational efficiencies while maintaining more control of their resources, assets, and processes than in traditional IT outsourcing arrangements.

Fujitsu's managed services strategy is fully scaleable, allowing companies to begin the strategic sourcing process wherever they choose and grow the relationship as needed.

"Because of our long history of building, maintaining and managing mission critical, heterogeneous computing environments, we can help customers achieve operational IT effectiveness," said Don Peters, vice president of managed services, Fujitsu Technology Solutions, Inc. "We are uniquely qualified to provide a single unified enterprise-level approach to services through our comprehensive managed services consolidation efforts. Fujitsu continues to focus on the strength of our client relationships and their longevity as we look for ways to offer additional value. As always, our customers are our best measure of the value these services provide and feedback from our customers has been outstanding."

Fujitsu has already helped companies such as Sabre, USAA, and Sony of Canada achieve significant cost savings and improvements in their systems and services with the Fujitsu Managed Services model. These companies have saved millions of dollars in reduced infrastructure costs compared to prior service contracts by implementing Fujitsu's consolidated services.

Improved IT Effectiveness
"Customers are telling us it's more essential than ever to have their IT 'houses in order' as they await the improvement of the economic conditions," added Peters. "Most have been forced to hold back on major spending due to the recession, and in many cases their operational abilities have been impacted. Fujitsu is helping companies improve their IT effectiveness today and thereby realize savings through operational efficiencies. Ultimately, this type of strategy is not only beneficial in this economy, but also necessary for long-term growth and success."

Fujitsu Managed Services is founded on a 30-year heritage of managing and supporting mission critical, heterogeneous computing environments. Fujitsu provides mission critical support delivered by world-class engineers backed by an ISO 9001 certified Global Service Center that operates 24 hours a day, 7 days a week, 365 days a year. Under the Mission Critical Contract, Fujitsu takes responsibility for all multi-vendor maintenance, availability issues and problem management for their customers' OS/390® and UNIX® and in many cases their entire IT environments.

About Fujitsu Technology Solutions, Inc.
Fujitsu Technology Solutions, Inc., headquartered in Sunnyvale, California, offers worldwide IT infrastructure solutions that encompass a range of technology solutions and fully customized managed services. Fujitsu Technology Solutions, Inc., an expert in enterprise open systems server and storage solutions, focuses on delivering high availability, mission-critical, scalable solutions in the large-systems marketplace. Drawing on the skills and experience of Fujitsu Limited, as well as our many partner companies, Fujitsu Technology Solutions, Inc. enables customers to balance the needs of rapid change and stability while maximizing the return on investment in existing and new technologies.

Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited. O/S 390 is a registered trademark of IBM Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries.

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