2/4/2003 - Sun Microsystems, Inc., announced how Sprint, Interxion, FusionStorm/StormWatch Services and Colt improved efficencies, lowered costs and reduced complexity in their datacenter services, resulting in increased revenue with the SunTone[sm] Initiative. Designed to ensure high quality networked service delivery and management, the new SunTone Service Delivery Specification 2.0 is now available to both service providers and enterprises.
Achieving SunTone Certification for their datacenter services has resulted in the following benefits for:
The enhanced SunTone Service Delivery Specification 2.0 is a benchmark to measure service delivery and management. It includes a best practices guide designed to assess the service architecture, integration processes and testing, as well as management procedures and policy requirements.
The goal is to assure quality service delivery and support service level agreements (SLAs). The new specification for open, available, reliable and secure networked service delivery is now available for both enterprises and service providers.
"Sun is clearly evolving SunTone into a more comprehensive initiative, with substantial business value for enterprises as well as for service providers," said Michael Dortch, a principal analyst with Robert Frances Group. "SunTone's enhanced service delivery specification offers enterprises a sound 'playbook' for delivery of high-quality IT and business services, from almost any level of readiness, and from almost any combination of enterprise technologies."
SunTone Service Delivery Specification 2.0 offers:
Focused on the end result to validate the quality of networked service delivery and management, the SunTone specification builds on and complements the frameworks of other industry standards such as ITIL, SysTrust, COBIT and ISO17799. It provides a comprehensive technical guide covering 12 assessment areas under the categories of service delivery and service support that includes:
SunTone is one of the only strategic service delivery and management initiatives that provides an industry-defined and validated specification by an architectural council.
The SunTone Architectural Council is comprised of chief technology officers and information technology directors from both enterprises and service providers. Together, the members bring real-world expertise and industry-leading best practices to help ensure the specification is comprehensive and addresses all the aspects of service delivery. Below lists a few of the members of the SunTone Architectural Council:
About Sun Microsystems, Inc.
Since its inception in 1982, a singular vision -- "The Network Is The Computer[tm]" -- has propelled Sun Microsystems, Inc. (Nasdaq: SUNW) to its position as a leading provider of industrial-strength hardware, software and services that make the Net work. Sun can be found in more than 100 countries and on the World Wide Web at http://sun.com
Sun, Sun Microsystems, the Sun Logo, SunTone and The Network Is The Computer are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.
Previous Page | News by Category | News Search
If you found this page useful, bookmark and share it on: