HP Services Brings in More than $1 Billion in New Wins Worldwide

12/15/2003 - HP (NYSE:HPQ) announced a string of information technology services wins, capping four consecutive quarters of growth in its IT services business worldwide. HP Services has major new contracts from clients such as Novell, Land O'Lakes and the U.S. Postal Service in addition to last week's announcement of a $600 million contract with the Bank of Ireland.

HP Services is delivering on the company's Adaptive Enterprise strategy globally with customers across multiple industries, including public sector, financial services, manufacturing and telecommunications/network service providers.

The unit reported $3.2 billion in revenue for the fourth quarter of fiscal year 2003, a five percent increase over the same period of the previous year. Managed services and customer support also experienced solid year-over-year growth in the fourth quarter, with managed services increasing 36 percent - four times the industry average - and customer support revenue increasing five percent.

"These wins illustrate how customers are recognizing the value that the HP Adaptive Enterprise strategy can provide by establishing a strong connection between IT performance and business operations," said Ann Livermore, executive vice president, HP Services. "This continuous growth within HP Services confirms that our strategy helps enterprises become more responsive to changes in their business environments. Customers are looking for a flexible, collaborative approach to IT, and they have found it in HP's Adaptive Enterprise strategy."

"Over the past year, HP has aggressively gone after and won a number of information technology outsourcing deals that establish it as a serious player in the market," said Traci Gere, group vice president, U.S. Services Research, IDC. "Enterprises considering outsourcing deals are calling HP to the table and, increasingly, HP is making the 'short list' and winning."

Examples of the volume and depth of HP Services' contract wins in regions around the world follow.

Building on its leadership in the public sector, where each year the company does more than $9 billion in business globally, HP won a significant United States Postal Service (USPS) outsourcing contract - an eight-year, $50 million deal. HP expects to provide the USPS with significant cost savings by providing technical support services that establish a single point of contact for resolving all IT issues at the USPS' Washington, D.C. headquarters. HP Services will provide a dedicated remote user help desk, on-site technical support, remote server monitoring, and management for the messaging infrastructure.

HP won a $4.2 million contract with Sandia National Laboratories, a Department of Energy national security lab, for a Linux-based management and clustering solution designed to improve the utilization and management of IT resources while simultaneously lowering Sandia's operating costs.

Steelcase, Inc., a global leader in the office furniture industry, is one of the many companies that recently has engaged HP Services to conduct an Agility Assessment Service. The service applies HP-developed metrics to an organizational analysis of a business' specific needs, enabling companies such as Steelcase to focus its IT investments on areas that will yield a high return on investment and improved business agility.

HP also experienced considerable growth in the area of business continuity services, winning contracts with Sumitomo Corporation, Mitsubishi Corporation, Novell and Land O'Lakes.

HP also announced the following Americas-based contracts:

In the Europe, Middle East and Africa (EMEA) region, HP announced the following new contracts:

Asia Pacific
In the Asia Pacific region, HP announced the following contracts:

About HP
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the fiscal year ending on Oct. 31, 2003, HP revenue totaled $73.1 billion. More information about HP is available at http://www.hp.com.

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