Virgin Mobile Utilizes TIBCO Software for Billing Infrastructure

12/4/2003 - TIBCO Software Inc. (NASDAQ: TIBX), a leading enabler of real-time business and the world’s largest independent business integration software company, as demonstrated by market share and analyst reports, announced that Virgin Mobile, the UK’s fastest-growing network, and the world’s most successful mobile virtual network operator (MVNO), has utilized TIBCO® as an integration platform to enable the introduction of a new customer billing system to support its 3.2 million customers. This is the second major integration project at Virgin Mobile using TIBCO technology following the deployment last year, which enabled gateway services with T-Mobile. Virgin Mobile also plans to deploy TIBCO’s business-to-business infrastructure technology early next year to enable it to build a billing gateway for partner organizations.

“Virgin Mobile sees its investment in TIBCO as an investment in its future. With an integrated platform, Virgin Mobile will be able to add new products and services and interact with new partners in real-time,” said Jon Kandiah, technical services director, Virgin Mobile. “For us, TIBCO is not just a business integration platform, but an agile and flexible strategic business tool.”

Virgin Mobile’s billing system is specifically designed to handle mobile IP and content data services, providing the scalability necessary for a growing customer base. Virgin Mobile wanted to integrate its new customer billing system with an existing CRM system and worked closely with TIBCO’s Professional Services Group in orchestrating a build-to-deployment time span of just three months. The project has consolidated three applications into one for all customer service agents and, as a result, it is already experiencing significantly reduced call durations.

“Virgin Mobile has rapidly established itself as the number one virtual network operator in the world,” said Erik Hansen, president of EMEA, TIBCO Software Inc. “The selection of TIBCO as its business integration platform will ensure that it continues to lead the way in how it delivers mobile services and interacts with both customers and trading partners alike.”

About Virgin Mobile
Virgin Mobile is now established as the most successful virtual network operator in the world, and is the UK's fifth network. Since its launch in November 1999 it has attracted more than 3 million customers, making it one of the fastest growing mobile phone companies in history.

Virgin Mobile is a 50:50 joint venture company between Sir Richard Branson's Virgin Group and Deutsche Telekom's T-Mobile, and is the UK's first mobile virtual operator.

In the UK, Virgin Mobile phones are available direct on 0845 6000 600; on the web at; or on the High Street at over 6,000 outlets including Virgin Megastore, Megastore Xpress, Sanity, Sainsbury, Tesco, Safeway, Asda, John Lewis, Littlewoods, Argos, The Link, Dixons, Carphone Warehouse, Comet, Phones 4 U, TOMO, Woolworths, Toys R Us and Rymans.

Virgin Mobile employs 1,500 staff on four sites, Trowbridge, London, Daventry and Middlesbrough. It was recently voted one of the top 50 places to work in Britain.

About TIBCO Software Inc.
TIBCO Software Inc. (NASDAQ:TIBX) is the leading independent business integration software company in the world, demonstrated by market share and analyst reports. In addition, TIBCO is a leading enabler of Real-Time Business, helping companies become more cost-effective, more agile and more efficient. TIBCO has delivered the value of Real-Time Business, what TIBCO calls The Power of Now®, to over 2,000 customers around the world and in a wide variety of industries. For more information on TIBCO's proven business integration, business optimization, and enterprise backbone solutions, TIBCO can be reached at +1 650-846-1000 or on the Web at TIBCO is headquartered in Palo Alto, CA.

TIBCO, the TIBCO logo, The Power of Now, and TIBCO Software are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries.

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