12/1/2003 - Artisoft®, Inc., (OTC: ASFT), developer of the first software-based phone system, and Cynergy Software Corporation, a leading help desk software and CRM solutions provider, announced the availability of a cost-effective CRM solution. The integration of Artisoft's awarding-winning PBX, TeleVantage® 5.0, with Cynergy Software provides exceptional desktop application usage for service desks, help desks, and remote technicians. This strategic relationship, formed under Artisoft's Open Communication Alliance, empowers both companies to promote the solution to their respective channels.
"Cynergy Software was the answer I was looking for in a web-based help desk application that works with TeleVantage. Screen pops on TeleVantage were seamless, and the outbound dialing fits our business model perfectly," said Jim Trimble of Satcom Industries. "We are able to log tickets and our customers are able to log their own tickets over the web, both of which automatically send e-mails to whoever we set up. This saves our technicians immeasurable time."
The joint solution enables TeleVantage customers who are connected to Cynergy's web-based help desk application to have screen pops for inbound customer service calls, Integrated Voice Response (IVR) connectivity for call routing, and outbound desktop dialing for customer service call backs and CRM flexibility. In addition, Cynergy delivers web-based support for the remote technician onsite, as well as a vehicle to track issues and inform customers of up to date changes in the issue or ticket.
"TeleVantage is uniquely positioned in the help desk market. This integration reaffirms Artisoft's commitment to providing customers with help desk solutions," noted Rob Black, Product Marketing Manager of Artisoft. "The Cynergy product is particularly noteworthy because of its strong computer telephony integration with TeleVantage and this partnership opens up new sales opportunities for the Artisoft channel."
Artisoft's award-winning TeleVantage is a feature-rich, software-based phone system that combines the power of your desktop computer with the most advanced communications technology available today. Its robust feature set includes intelligent call management, powerful call center, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on an open systems architecture and supported by world-class Intel® hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.
"Cynergy Software was designed with customer service and telephony connectivity in mind. This partnership with Artisoft affirms our commitment to open standards in telephony and our commitment to the Artisoft Channel," commented Steve Davidson, President of Cynergy Software Corporation. "We believe that TeleVantage's ease of use and connectivity to Cynergy gives us an edge in the Help Desk space."
Cynergy Software has two products in one. First and foremost Cynergy is a sophisticated help desk application that allows companies to more effectively handle customers and their support issues. Cynergy's CRM functionality also allows for customers' sales staff to focus on client relationships instead of administrative tasks. After a rapid Cynergy implementation, customers enjoy improved communications with their clients, partners, and employees. Management can monitor success with sophisticated reporting capabilities. Cynergy also provides service desk support via email or pager. Cynergy's comprehensive telephony integration allows its users to be more productive.
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft's TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft's innovative software products have consistently garnered industry recognition, winning more than 35 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.
About Cynergy Software
Cynergy Software has been a leader in help desk software space for the past ten years. Cynergy is the most comprehensive suite of help desk software on the market today. Easily manage your customer service and support issues with the Cynergy help desk suite. Cynergy provides complete help desk management and Customer Relationship Management (CRM) capabilities System features include client, staff, and management features such as e-mail or Web-based help desk support, multiple language capabilities, staff performance tracking, and knowledge base management, and easy-to-use multi-featured management tools. For more information, call 405-516-2420 or visit www.cynergysoftware.com.
Artisoft and TeleVantage are registered trademarks of Artisoft, Inc.
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