11/25/2003 - Computer Talk Technology (CTT), industry-leading provider of enterprise communications solutions, announced that the latest version of its flagship all-in-one solution, iceCube, will be based on hardware from NMS Communications (Nasdaq:NMSS). NMS' flexible, feature-rich offerings are based on open standards and engineered to provide a seamless path for migration to IP networking.
As the industry begins the move to IP networking, CTT and NMS offer companies a way to seamlessly make the transition. NMS future-proofs investments by supporting both switched and packet networks on the same hardware platform. NMS technology is easy-to-deploy, integrates with any legacy environment and utilizes a common development platform across hardware, operating system, and network.
"iceCube 5.1 facilitates efficient communication at every customer touch point and is unmatched in this industry," said Greg Blackett, Director of Marketing at CTT. "NMS' solution is a major component of iceCube, enabling us to deliver a comprehensive and affordable all-in-one product to support our clients' requirements."
CTT's iceCube is a flexible, scalable contact solution that manages multi-channel communication, allowing contact centers to focus on customer care. NMS' scalable and flexible platform provides CTT with the ability to support 400 agents. iceCube provides complete speech self-service through Voice I/O (speech recognition, digitized prompts, and text-to-speech) --- all in a single-box solution. The NMS and iceCube systems work in tandem to provide the ultimate communications experience. iceCube's point-and-click workflow tools let users design and implement workflows and scripts quickly and easily, without the additional costs or delays of vendor intervention.
CTT's customers include Cap Gemini Ernst & Young, Accenture, Barclays Bank, TD Waterhouse, Staples, Pfizer, and Citibank.
"By helping CTT to future-proof its offering, we help CTT customers protect their contact center investments," said Gerrold Walker, NMS Communications vice president and general manager, Platform Solutions. "NMS is proud to be supporting the exceptional capabilities of iceCube with a platform ideally suited for CRM and business communication applications."
About Computer Talk Technology
Computer Talk Technology, Inc. (CTT) designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, CTT is headquartered in Toronto with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. CTT's iceCube contact center architecture helps organizations manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our Hosted outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. Services include custom application development, outsourced agents, flexible service agreements, and dedicated customer service. Customers include Barclays Bank, Via Rail, TD Waterhouse, Staples/Business Depot, CustomerWorks, An Accenture Company, Pfizer Inc, and Grocery Gateway. Complete information on Computer Talk Technology is available on the company web site at: www.computer-talk.com.
About NMS Communications
NMS Communications (Nasdaq:NMSS) provides telecommunications equipment and solutions for enhanced services, voice quality and network optimization. NMS products enable and add value to enterprise and carrier networks and help customers---including application providers, system integrators and carriers---increase revenues and profitability by rapidly deploying new voice and data products and services. Visit www.nmscommunications.com for more information.
NMS Communications is a trademark of NMS Communications Corporation.
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