11/19/2003 - NMS Communications (Nasdaq:NMSS) announced the signing of agreement with SER Solutions, Inc., a provider of innovative software solutions that help contact centers achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. As part of the agreement, NMS Communications will provide hardware for SER's Call Processing System (CPS). SER Solutions chose NMS for its solid technology and track record of providing high quality, cost-effective telephony solutions.
Used by eight of the top ten outbound teleservices companies in the United States, SER's powerful call management systems improve operational efficiencies and agent productivity. SER recently introduced CPS with the new TSP500 outbound dialer delivering contact centers unprecedented reliability and performance while ensuring regulatory compliance.
According to the Telecom Industry Association (TIA), predictive dialers are the component of the outbound telemarketing contact center activity most closely tied to revenue generation. So, even with limited capital investments, spending on predictive dialers continued to expand in 2002, rising by 8.8%. TIA estimates predictive dialer spending will rise to an estimated $1.2 billion in 2006 from $780 million in 2002.
"SER's decision to use third-party technology as part of our predictive dialer configuration mandated an innovative, cost-effective solution which allows us to deliver increased scalability without comprising functionality," said Tony Desjardin, Senior Vice President of Development for SER Solutions, Inc. "NMS has met the challenge and delivered the hardware we require to continue our leadership in the contact center market."
Selecting NMS' Convergence GenerationTM (CG) platform offers SER Solutions several benefits. The CompactPCI platform is ideal for cost-effective, scalable, highly reliable telephony solutions. With 16 T1/E1 PSTN trunks, high-density DSP voice processing power, and built-in IP capability, the CG platform supports powerful applications ranging from media servers to enhanced IP communications service solutions. The NMS platform provides interfaces to both PSTN and IP networks and NMS' rich and flexible software development environment greatly simplifies application development.
About SER Solutions, Inc.
SER Solutions, Inc. provides innovative software solutions to help companies achieve unprecedented efficiencies, maximize workplace productivity, and enhance customer service. Our contact center solutions are deployed at 8 out of the top 10 outbound teleservices agencies in the United States. Over 1,800 financial institutions depend on our integrated document management system for their document imaging, COLD/ERM, and check imaging needs. Several Global 2000 companies rely on products from SER to streamline their accounts payable processes. Behind our products and services is a team of professionals who are fully committed to delivering quality customer service to our 3000 customers worldwide. SER Solutions, Inc. is headquartered in Dulles, Virginia, with operations in North America and Europe. Additional information on SER Solutions, Inc. is available at www.ser.com
About NMS Communications
NMS Communications (Nasdaq:NMSS) provides telecommunications equipment and solutions for enhanced services, voice quality and network optimization. NMS products enable and add value to enterprise and carrier networks and help customers---including application providers, system integrators and carriers---increase revenues and profitability by rapidly deploying new voice and data products and services. Visit www.nmscommunications.com for more information.
NMS Communications and Convergence Generation are trademarks of NMS Communications Corporation.
Previous Page | News by Category | News Search
If you found this page useful, bookmark and share it on: