Agilent Unveils Comprehensive Quality-of-service Assurance Software

11/13/2003 - Agilent Technologies Inc. (NYSE: A) announced the industry's most comprehensive quality-of-service assurance solution that collects data from various sources for a single, intelligent view of problems that affect voice over Internet protocol (VoIP) service. The Agilent OSS VoIP QoS Manager, the newest addition to the company's VoIP service assurance portfolio, helps service providers proactively identify and isolate problems, minimizing downtime while providing higher quality of service (QoS) and reducing customer turnover.

The Agilent VoIP QoS Manager provides a single view of VoIP service quality, including connectivity, network performance and voice quality. It extends the NgN Analysis System suite of service-control management solutions to incorporate the results of active voice quality tests, creating a customer-oriented view of VoIP QoS. Together, these solutions increase insight and improve productivity while reducing customer-perceived quality problems.

Agilent has partnered with Brix Networks ( of Chelmsford, Mass., to complement its signaling-based VoIP solution. Brix Networks provides end-to-end, voice quality verification that is integrated with Agilent's VoIP QoS Manager to create this comprehensive VoIP QoS management solution. The Brix real-time service assurance solutions verify the quality of advanced, IP-based services, such as VoIP, virtual private networks (VPNs) and streaming media, and are deployed by various service providers worldwide.

"End users determine the quality of any telephony service -- including VoIP -- by three factors: connection setup, reliability and voice quality," said Bill Mortimer, vice president and general manager of New Generation Networks and Services, Agilent OSS business unit. "By using our portfolio of VoIP solutions, service providers can now manage all these voice-quality components with a single application. The breadth and depth of our offerings in this market are unmatched by any other OSS vendor, and we continue to work closely with our customers to provide solutions that bring them the most value."

Agilent's VoIP QoS Manager consolidates data from monitoring systems and network elements into a single screen, providing operations personnel with high-level views of network health as well as graphical drill-down to quickly identify the cause of quality degradation. The solution provides proactive service problem detection by summarizing data from active and passive voice quality testing, the VoIP signaling and network elements status. This enables service providers to identify problems before customers recognize them, quickly isolate and prioritize problems, and manage the resolution efficiently.

In addition to standards support and pre-configured interfaces that make it easier to connect with multivendor data sources, Agilent's VoIP management solutions are part of the company's NgN Analysis System -- a distributed network- monitoring system for next-generation telephony networks.

Agilent in Communications
Agilent Technologies is a leading provider of components, test, measurement, monitoring and management solutions for the communications industry. Agilent enables designers, manufacturers and service providers to accelerate the delivery of next-generation devices, networks and services. Agilent's broad set of solutions and services includes optical, wireless, Internet and broadband technologies that span the entire communications life cycle.

About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is a global technology leader in communications, electronics, life sciences and chemical analysis. The company's 30,000 employees serve customers in more than 110 countries. Agilent had net revenue of $6 billion in fiscal year 2002. Information about Agilent is available on the Web at

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