11/4/2003 - Multi-Tech Systems, Inc., a leading data communications and telecommunications company based in suburban Minneapolis, has earned ISO 9001:2000 certification for its telephony, Internet/intranet access, remote access, and modem operations. The 9001:2000 certification requires that every aspect of an organization’s design, development, production, installation, and servicing meet quality and performance standards set up by the International Standards Organization (ISO). Enhancing Multi-Tech’s ISO certification to ISO 9001:2000 reflects a commitment by the company to the continuing process of quality improvement and maintenance in addition to indicating a measurable improvement in the company’s business management.
“Only a small percentage of ISO 9001 certified companies have advanced to the higher ISO 9001:2000 quality level,” states Raghu Sharma, President and CEO of Multi-Tech Systems, Inc. “By moving to this higher level, Multi-Tech is demonstrating a continued commitment to the systems and procedures necessary to produce the high quality products needed in our industry. And, since many of our customers use Multi-Tech products as components in their larger systems, it is important that we maintain the discipline needed in all areas of our operations to ensure that these customers end up with only the best in their respective industries.”
Organizations holding the coveted International Organization for Standards (ISO) rating are recognized globally as being industry leaders that are committed to delivering products and services that are high quality, well tested, proven and which exceed customer expectations.
The International Organization for Standardization (ISO), www.iso.org, is a non-governmental worldwide federation of national standards institutes from 140 countries. The ISO’s mission is to promote the development of standardization, which facilitates the exchange of goods and services. ISO 9000 is a family of standards for establishing quality management systems. These systems are used by organizations worldwide to implement procedures to improve the quality of good and services. Certification of an organization by the ISO is viewed as a quality benchmark worldwide and a demonstration of a commitment to quality improvement.
An ISO 9001:2000 certified global manufacturer of award-winning Internet, remote access, and telephony products, Multi-Tech Systems provides end-to-end solutions for small to medium-sized businesses. Multi-Tech’s products are available through a worldwide network of business partners (distributors, resellers, system integrators, ISPs, and ISVs), or in embedded solutions from OEMs.
Privately held, Multi-Tech Systems has over 60 U.S. patents and numerous international patents. The company’s intellectual property portfolio includes patents covering transmission of multiplexed voice, data and video packets used in technologies such as Internet telephony, PC telephony, voice over IP or frame relay, and DSVD modems. For additional information, contact Multi-Tech at 800/328-9717 or 763/785-3500, via fax at 763/785-9874 or browse the company’s World Wide Web home page at www.multitech.com.
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